Objective
To obtain a challenging career as a customer service representative in the logistics industry
Experience
* Analyzed and identified customers’ needs to promote sales through marketing strategies and explained sales contract terms, delivery/cancellation dates and quoted rates.
* Reviewed existing customer sales contracts to prevent future disputes.
* Handled a high volume of customer telephone requests; provided appropriate product information and dispute resolutions.
* Responsible for using tariffs ranges for freights.
* Organized, analyzed and updated bookings, sales and purchase report information.
* Reviewed requirements of establishments and determined quantities and types of merchandise needed to purchase in order to ensure optimal operational stock inventory.
* Compiled bank account reconciliations and deposits, inventory control and write-off reports.
* Selected and negotiated prices, discounts, credit terms, transportations arrangements and delivery dates.
* Purchased merchandise for resale in retail and wholesale establishments.
Education
Bachelor’s Degree in Computer Studies, University Jorge Tadeo Lozano Bogota, Colombia
Accounting Assistant, SENA Bogota, Colombia
Working Skills Centre, Certificate in Logistics, Toronto
PROFESSIONAL DEVELOPMENT:
Self Employment Program, Toronto Business Development Centre
Marketing Management, EAFIT, Bogota, Colombia
Microsoft Access 2003, Servitor Training Services
Certification
Bachelor’s Degree in Computer Studies, University Jorge Tadeo Lozano Bogota, Colombia
Accounting Assistant, SENA Bogota, Colombia
Working Skills Centre, Certificate in Logistics, Toronto
Skils
* Analytical and accurate logistics coordinator/trader with comprehensive knowledge of freight forwarding, trucking, ocean and air, and related Incoterms rules and regulations applicable to today’s market.
* Strong interpersonal skills demonstrated by responding to customers’ requirements in a prompt and polite manner.
* Proficient in MS Office, Excel, Word, PowerPoint, Publisher, Internet and Acrobat.
* Ability to work in a fast-paced environment.
* Experience in logistics, ocean transportation, retail /wholesale and finance industries.
* Exceptional written and verbal English and Spanish communication skills.
* Excellent understanding of the Latin American ideology.