Objective
To provide quality IS/IT services to Marine Industry.
To Provide standard IT platform for Marine/Maritime Industry.
To provide workable/practical solutions to companies from rich experience spanning over 15 years in Marine industry.
Experience
CAREER GRAPH
Since July 1994 to March 20009 International Tanker Management Ltd., Dubai
IT Manager
The Growth Path
Joined as IT Assistant in July 1994
Promoted as IT Facilitator in January 1999
Promoted to IT Manager in May 20004
Aug’ 1988 to March’ 1994 Maruthi Business Associates, Mumbai, India Programmer
SKILL SET
Technical
RDBMS : ORACLE 8i & 9i
Operating System : Windows 2003, 2000, NT, VISTA, XP, Novell 6.x & 5x
Hardware : Compaq Prolient Series, HP ML Series, Cisco firewall & Router
Application Hosting : Citrix Presentation Server
Functional
Systems Administration
- Managing Windows and Novell Server Administration.
- Maintaining the Network Infrastructure- LAN/WAN & VPN - installation, migration and configuration of network client workstations.
- Managing local and remote users
- Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled backups as per backup plan and restoration.
- Managing remote sites
- Managing data replication with remote sites
- Monitoring system logs
Technical Support/Troubleshooting
- Addressing performance bottlenecks and ensuring system availability at all time.
- Provide support to remote sites on performance issues.
- Provide end user support on applications and systems.
- Suggesting improvements in the operations and processes to make the system foolproof.
- Overseeing troubleshooting of issues at offshore sites and shore offices.
- Troubleshooting problems related to Citrix connectivity and performance.
- Arrange on-site third party technical support to ships
Networking
- Monitoring and recording status of network devices.
- Advanced troubleshooting skills in OS related issues.
- Installing application Servers, and file & print servers and Network devices.
- Imparting training to end-users in the post-implementation phase.
IT Security Management
- Reviewing the physical and logical security measures and safeguarding the information resources of the enterprise to maintain integrity, confidentiality and availability of data / application.
- Developing Security Processes and Procedures as per standards and best practices
- Ensuring compliance to Information Security Policy
- Monitoring security services involving installation of sensitive electronic security equipments as well as checking the legal Compliance.
Oracle DBA
- Installation, configuration and upgradating of Oracle server software
- Devising strategies for Backups, recovery & fine-tuning.
- Creating of tablespaces, rollback segments, user maintenance, database security imposition by creation and granting of roles and privileges, performance tuning, backups.
- Managing Oracle security and Oracle network tools
NOTEWORTHY CONTRIBUTIONS
At International Tanker Management Limited.
Provided applications available for overseas branches through Citrix Presentation server.
Overseeing smooth administration and operations for the entire data center & operation related technical issues.
Reduced IT operational cost on ships by implementing standards and providing efficient support.
Responsible for smooth launching of web server.
Automated fax and telex lines and provided single interface for e-mail, fax & telex.
Implemented LAN on all ships under management in one year’s time.
Standardised department e-mail addresses and provided single point e-mail contact for all departments and ships.
Implemented effective IT training program for sea-going staff & staff at shore based offices.
Supervising complete maintenance & troubleshooting operations in the operating system.
Proven skills in planning and managing the file system.
Interacting with various customers thereby enhancing customer satisfaction
Successfully handling the configuration, installation and upgradation of:
o Procurement & accounting applications
o Planned maintenance systems
o Intranet
o Web server
o Oracle Databases and Operating system
o Fax server
o Various Maritime software
? Efficiently managing backup & recovery.
Demonstrating abilities in devising security policies.
Overseeing the configuration of network adapters and maintenance of routers, firewall (PIX) and switches.
Involved in upgrading workstations and other equipments printers, scanners etc.
Efficiently extending the remote assistance for installation, performance, tuning and backup procedures to floating offices (ships).
At Maruthi Business Associates
Oversee the smooth execution of projects.
Meet deadlines on projects.
Entrusted with the responsibility of training the end users.
Assisted in the operations hand over and explaining the system to operations staff.
Standardised procedures so that coding was easy to understand, when more programmers are working on modules.
Education
MBA (in Technology management)
B.Com
DCM (Dilploma in Computer Management)
Certification
CERTIFICATIONS & PROFESSIONAL TRAINING
MBA in Technology Management
Professional training in Oracle DBA 8i
Professional training in Project Management
Internal Auditor certification from DNV (Det Norske Veritas)
Professional training in ISA server by Microsoft
Professional training in CNE (Novell)
Professional training in CCNA (Cisco)
Professional training in CCA (Citrix)
Diploma in Computer management
Skils
IT service delivery.
Technical Infrastructure management
IT budget management
Vendor management
Implementing standards
Managing Projects
Process management & documentation
Supervise data center operations
Excellent man management
Excellent vendor management
Excellent contract management
________________________________________
Application hosting, Data Centre Management, Remote Support, Vendor management, Documentation, Testing and implementation
________________________________________
Proven Technical & Management expertise in IT service delivery, support & maintenance with more than 20 years experience.
Maintain focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous large scale projects on time and under budget. Team based management style and excellent interpersonal communication skills.
Comprehensive understanding of networking concepts pertaining to LAN, WAN, Information security, IT communication and maintenance in multi-platform environments. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level.