Objective
Looking for a challenging career in the shipping industry where I can use my advanced education, international experience and skills to expand my professional horizon
Experience
BMW OF BELLEVUE- AUTO NATION GROUP, Bellevue, Washington; 03/07 to 10/07
Sales Executive
•Closely managed customer relationships ensuring unparalleled best-in-class service, which resulted in exceptionally high customer satisfaction ratings, repeat business, and increased sales volume
•Consistently exceeded weekly/monthly performance goals
•Successfully executed sales cycle from conception to close, including selecting appropriate vehicles, arranging for add-ons, and managing financing process
•Monitored sales leads, and led team in converting leads to sales
•Developed and enhanced services and strategically evaluated potential business prospects
•Researched, identified, and managed new accounts while updating customer information database.
CIAO BELLA RESTAURANT, Bellevue, Washington; 2005 to 2006
Manager
•Directly supervised staff, provided training and coaching, ensuring superior customer service, quality production, and professionalism standards were met
•Analyzed Profit & Loss Statements, and provided detailed reporting to management
•Managed inventory/stock, evaluated productivity and adjusted labor and supply needs achieving maximized productivity and service
PACIFIC NISSAN - AUTO DEALERSHIP, Seattle, Washington;
1998 to 2003
Sales Consultant
•Prospected and generated new business and significant revenue growth
•Consistently achieved/or exceeded sales objectives
•Developed and implemented annual customer satisfaction survey, including a follow up process system resulting in a tremendous improvement in customer satisfaction
•Mentored five trainees and presented "On the Job Sales” Training Program, introducing new sales associates to organization’s Best Practices and methodologies
WESTIN HOTELS AND RESORTS, Seattle, Washington; 1994 to 1998
International Sales
•Managed domestic and international large-scale client on-boarding process
•Effective liaison between head office and overseas clients, providing translation services to key clients
•Consistently met or exceeded corporate expectations
Education
STATE UNIVERSITY OF NEW YORK MARITIME, New York, New York
Pursuing a Master of International Transportation Management Degree
Anticipated graduation 12/08
SEATTLE UNIVERSITY, Seattle, Washington; 2005
Master of Business Administration Degree
Relevant Coursework: International Business Law, Negotiation Skills, Leadership and Team Building, Principles of Financial Accounting, Business Ethics, Managerial Economics and Marketing.
Dean’s List: Fall 2002, Winter 2003, and Spring 2003.
ASTRAKHAN STATE TECHNICAL UNIVERSITY, Astrakhan, Russia; 1992
Bachelor of Science in Electro-Mechanical Ship Engineering Degree
Courses in Organization and Plant Management, Ship’s Electronics, Theoretical electrical Principles, Circuit Analysis, Ship’s Power Stations and Mains
Certification
Nissan sales Cerfification- 2000
Skils
Trusted Decision-Maker
Cost and Benefit Analysis
Organization and Prioritization
Establish & Maintain Strong Relationships
Develop & Implement Process Improvements
Time Management/Meet Deadlines
Provide Outstanding Customer Service
Research , Analysis, and Solutions Provider
Compile & Maintain Detailed Documentation
Microsoft Word, Excel, Outlook, and PowerPoint
Motivated and efficient professional offering advanced education in business management, maritime engineering, and transportation, as well as experience in sales and business development Excellent verbal and written communication skills in English, French, Russian, and Arabic. International cultural background within developing and developed countries. Interact effectively with individuals at all levels of an organization. Dynamic, proactive leadership. Ability to work well under pressure and handle multiple priorities. Outstanding research, analytical, and problem resolution abilities. Recognized for integrity, dedication and delivering results