Objective
To obtain a position that will allow me to use my skills and training as a Computer Operator, Customer
Service Technician, Help Desk Technician, Network Support Technician, PC Technician, Windows
Server 2008 Administrator. My Knowledge and great compassion for information technology will bring
great value the prospective employer.
Experience
BAE SYSTEMS INFORMATION TECHNOLOGY, Kailua, Hawaii
Senior Network Technician
05/2007 - 03/2009
Senior Network Technician Analyst Surveillance Monitoring Group, responsible for the daily operations
of the AT&T DISA Joint Hawaiian Information Transfer System (JHITS) Network Operating Center that
consolidates the Department of Defense (DoD) infrastructure; consisting of diverse, complex and multiple
independently procured and managed networks for voice, data, and video into one centralized statewide
network. Respond to network automated and verbal outage alerts by opening Remedy trouble tickets and
coordinating with all parties involved, including on-site Tier II personnel, to rapidly resolve problems.
Utilize excellent fault-isolation, interpersonal and telephone skills to keep all parties informed of progress
and accurately document logs. Operate, manage, configure and Commission state of the art network
element devices such as: Thales SONET encryptions, CISCO 15454 ONS, ADC Soneplex, Telco and
M13 DS3 multiplexers, Fujitsu SONET, Marconi ATM, ZyXeL DSLAM, Routers, Channel Banks,
SNMP, VSM,HP Open view, IDNX/Promina. Perform fault isolation and remote diagnostics using
SNMP and management software tools to perform configuration management as directed and
interpretation of network events and alerts. Operated in a 24x7 network operational control center
environment.
LOCKHEED MARTIN, Norfolk, Virginina
Technician Senior
11/2006 - 02/2007
Member of the IUSS/SURTASS team. Responsible for the following:
•Operation and maintenance of electronic equipment; utilizing common and specialized tools in repair
and maintenance of electro/mechanical equipment; utilization of test equipment, manufacturers' manuals,
schematic diagrams and government procedures to operate and repair electro/mechanical equipment.
•Preparation of all required reports; assist higher level personnel in compiling data for reports, procedures
and manuals and ensure proper maintenance of records and logs.
•Perform collateral duties in security, safety and logistics areas; comply with Lockheed Martin and
Government safety program
•Participate in the deployment and retrieval of the array and all other special tasks related to SURTASS
operations. Alternate communication security custodian.
BAE SYSTEMS TECHNICIAL SOLUTIONS SERVICES, Waianae,
Hawaii
TSCOMM Electronics Operator
01/2006 - 10/2006
Communications watch stander. Utilizes the Redundant Matrix Switch Assembly (RMSA) computer
matrix to set up and operate various TSCOMM systems including HF, UHF and satellite voice circuits,
teletype circuits, and Data Link 11. Coordinate teletype and voice circuits with patrol aircraft and shore
sites. Operated various receivers, transmitters, modems, multiplexers; computer operated remote control
and message processing systems. Processed classified message traffic via the Naval Modular Automated
Communications System II and maintained master station logs. Performed weekly and monthly rekey on
security cryptographic equipment KG-84A/C, KY-58, KYV-5, KGV-11, STU-III and KG-40A and KG-
175 crypto devices. Message Center Communications , Electronic Key Management System (EKMS)
procedures at the User level , SATCOM operations at the User level, Personal Computer (PC) operations
at the Operator level, HF/UHF Communications (Voice and Data), Knowledge of DISA and military
directives applicable to communications station operations
UNITED STATES NAVY, Various, Various
Infomations Systems Technician
12/1985 - 12/2005
Opearted and Maintained all forms of telecommunications using the state-of-the-art multimedia
technology such as fiber optics, digital microwave, and tactical and commercial satellites; operated and
managed the controls of telecommunications transmissions, computer networks, terminals and processing
equipment. Maintained local area networks; instructed personnel in military and technicial procedures;
trained personnel in quality control of telecommunications; researched applicable technicial reports;
prepared efficiency reports; recommended changes in operational procedures; prepared maintenance
schedules and reviewed results. Achieved the Navy Enlisted Classification of Communications Systems
Technical Control Operator and Communications Systems Manager
Education
High School Diploma
Certification
A+ Certified obtained February 8 2010
Network+ Certified obtained February 2010
Server+ Certified obtained May 3 2010
Convergence+ Certified obtained July 2010
Microsoft MCITP Windows Server 2008 Administrator obtained September 2010
Microsoft MCTS Windows Server 2008 Active Directory obtained August 2010
Microsoft MCTS Windows Server 2008 Network Infrastructure obtained July 2010
Skils
Telecom - Connectivity (T1, E1, DS3, OC3, etc), Voice, Cable , DSL
Applications - Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Internet Explorer
Hardware Troubleshooting - Mainteance, Installation, PC Support, Remote administration(LAN/WEB), System Management tools
Hardware Client - PC, Peripherals (phones, cameras, USB, etc)
Virtualizations Client - Microsoft Virtual PC
Operating Systems - Windows Server 2003, 2008, Windows 2000, XP, Vista, 7
Directory Services or Network Operating Systems - Active Directory
Networking - TCP/IP Version 4 (IPV4)
Firewalls - Windows default firewall
Operating Systems - Installations, Troubleshooting, End user training, Beta test, customer support
Networking - Wireless encryption
Help Desk - Escalation support, Internal support
Encryption Devices: KG84 A/C, KG194, KIV7/8, Thales Dataencryption, KGV11,KYK13/15, Secure Telephones