Objective
More than 5 years of experience in Customer Service and Account Management, with recognized strengths in problem resolution, troubleshooting, account reconciliation, and customer relations. Self-motivated and detail-oriented, with a proven ability to implement and execute procedures to remedy problems, and to prevent future issues from arising.
Experience
Maersk Inc. Charleston, SC 2006-2008
Worldwide Organization that is one of the largest container ship and supply vessel operators in the world, with revenues exceeding $51 million annually, and over 110,000 employees in over 130 countries.
Import Customer Service and Support
Responsible for investigating and resolving discrepancies and technical issues, monitoring and updating company website and additional computer systems, and providing detailed feedback on customer inquiries.
• Handled 50 plus customer calls per day, and utilized problem-solving and troubleshooting to ensure customer satisfaction.
• Updated various systems and corresponded with internal and external departments to ensure outstanding issues have been resolved.
• Trained new employees on standard operating procedures and company computer systems.
• Awarded certificate for outstanding performance during the 3rd quarter of 2007.
• Selected for five person team that analyzed results of company wide employee survey, and identified strategies to resolve problem areas.
• Selected for six person team that tested and provided feedback for a new program that was created to improve efficiency in the import department.
• The results from the suggestions of these two teams led to the implementation of corporate initiatives involving quality and communication improvements.
Aaron Rents, Inc. Buffalo, NY/Charleston, SC 2003-2006
Rental and lease ownership of residential and office furniture, consumer electronics and home appliances with more than1, 410 Company-operated and franchised stores in 48 states and Canada. Annual revenues exceed $201 million.
Customer Accounts Manager
Responsible for reconciliation of customer accounts, month end close, cash applications, collections, and processing deposits, while also overseeing departments ranging from 4-6 other employees Assisted in inventory reconciliation, bookkeeping, accounts payable, employee training, sales and marketing.
• Aided in the reduction of past dues, and also with customer growth and retention, which led to over 250 new customers and over $100,000 in new revenue.
• Awarded Customer Account Department Trophy for Excellence during the 2nd Quarter of 2005.
AFLAC New York Buffalo, NY 2003
Provider of supplemental and life insurance policies for the United States and Japan, with annual revenues in excess of $15 billion.
Independent Sales Representative
Responsible for delivering detailed benefits presentations to employers, groups, and individuals.
• Fireball Fast-Start Award Winner
Education
Bachelor of Science, Health and Wellness, December 2002
Buffalo State College, Buffalo, NY
Certification
Skils