Objective
feb 22, 2011
Dear Hiring Manager,
I am interested in securing a position within your company. My resume is attached for your review.
I have extensive Customer Service and maritime experience as well as Sales experience. My past experience has enabled me to provide quality customer service, and also enabled me to work with various levels of people.
Given my related experience and excellent capabilities, I believe that my communication skills and sales experience would make me an asset to your company.
I appreciate your taking the time to review my credentials and experience. Thank you for your consideration. I can be reached at 809-768-4161
I look forward to hearing from you soon.
Sincerely,
Angel David Valdez Cuevas
Experience
WORK HISTORY:
STREAM
Customer Service Sales Rep. - 11/2008 to 12/2008
• Answered numerous calls per day.
• Provided excellent service to customers.
• Entered orders and assisted customers with purchasing decisions.
• Sold Satellite Radio Service to customers.
• Assisted with activation of service.
• Reviewed and resolved billing issues.
• Educated customers regarding various package rates and radio purchases.
• Assisted customer on how to use the website to obtain their account information.
Education
SKILLS AND SYSTEMS KNOWLEDGE: High school degree,
Call Center Experience, Customer Service Training, Moonbase System, AVAYA System, MS Word, Excel, Outlook, Inventory, Telemarketing, Public Relations Tasks, Events Management, Data Entry.
Fluent in Spanish, English. Also speak Norwegian, Swedish, Danish, Portuguese, German and Italian.
Certification
SPECIALIZED TRAINING
Certificate in Customer Service, STREAM, 2008
Certificate in Customer Service/Sales, Data Vimenca, 2006
Certificate as Rescue Diver and First Response, PADI America, 2005
Certificate in Advance Scandinavian Languages, NORWAY, 2002
merchant marine,waterport, and sail boat,navigation,GPS experience.
Skils
SKILLS AND SYSTEMS KNOWLEDGE:
Call Center Experience, Customer Service Training, Moonbase System, AVAYA System, MS Word, Excel, Outlook, Inventory, Telemarketing, Public Relations Tasks, Events Management, Data Entry.
Fluent in Spanish, English. Also speak Norwegian, Swedish, Danish, Portuguese, German and Italian.
SEA PRO DIVER
Customer Service/Sales at Various Resorts
• Provided excellent face to face service to customers.
• Sold various watersport packages to customers and guided customers on various tours.
• Trained customers on all watersport services.
• Educated customers on first response and safety regarding sea environment.
• Participated in ongoing watersports training.
VOLUNTEER WORK
Provide search and rescue for Defensa Civil
Travel to Haiti to document Haiti disaster and participated in food distribution to the survivors.
English Translation for MUDHA Organization.
Customer Service Sales Rep.
• Answered 50 plus calls per day.
• Provided excellent service to customers.
• Entered orders and assisted customers with purchasing decisions on their internet packages.
• Assisted with activation of service and resolved billing issues.
• Educated customers regarding various package rates and internet purchases
• Assisted customer on how to use the website to obtain their account information.
• Obtained information to determine appropriate course of action by telephone or email.
• Provided Technical Support.
• Became the top seller of the internet packages.