Objective
I would like to continue to work in Human Resources in the Marine Industry
Experience
RELEVANT SKILLS
RECRUITING
• Pre-screened applications
• Scheduled Interviews
• Interviewed applicants via telephone and face-to-face
• Put together application packets, mail out supplies to job fairs
• Prepared and sent out invitations to job fairs to individuals expressing interest in employment
• Conducted Job Fair Presentations, met candidates and interview
• Set-up pre-employment DOT drug tests and completed background checks
• Managed applicant database throughout application process
• Responded to inquiries about employment and status of application, sent out application packets
• Coordinated air travel, ground transportation, hotel stays for interviewees and newly hired personnel
• Extended employment offers to qualified candidates and sent out welcome packets
• Completed offer letters and sent out welcome packets to the newly hired individuals
HUMAN RESOURCES
• Conducted weekly new employee orientation, safety and training programs for over 350 employees
• Processed new employee forms and maintained personnel files, training records and performance evaluations
• Maintained strict confidentiality of sensitive employee and company information
• Coached, counseled, disciplined and terminated employees
• Ensured compliance with federal/state employment laws, company policies and union contracts
• Monitored U.S. citizenship compliance percentages and employee certifications
• Developed an employee evaluation form, updated and re-implemented the new employee training program
• Designed incentives for employees to help them achieve their goals
• Edited employee handbook and job descriptions
• Planned and carried out various employee activities and monitored employee morale
• Assisted with conducting employee random and reasonable suspicion drug and alcohol tests
• Investigated employee grievances and disputes
MANAGEMENT
• Responsible for overall customer satisfaction of up to 420 guests at a time
• Oversaw daily office administration and departmental operations
• Interviewed, hired, trained and supervised a staff of up to 12 employees
• Coached staff in building revenue through sales promotion, protection plans and credit
• Responsible for departmental budget and expenses
• Oversaw guest accounts of $50,000+, investigated complaints and corrected mistakes to billing
• Approved bi-weekly payroll of $250,000+ and transmitted to payroll department
EMPLOYMENT HISTORY
V.SHIPS LEISURE USA – Miami, FL
Recruiter, 2008
MAJESTIC AMERICA LINE – Hazelwood, MO
Recruiting Coordinator, 2007 - 2008
LA PETITE ACADEMY – Madison, WI
Lead Pre-School Teacher, 2006
SEARS, ROEBUCK AND COMPANY – LaCrosse, WI and Madison, WI
Merchandise and Customer Assistant – Shoes, Fine Jewelry Coordinator, 2005 - 2006
Sales Associate – Softlines, 1996 - 1998
DELTA QUEEN STEAMBOAT COMPANY – New Orleans, LA
Progressive Career with Multiple Positions, 1998 to 2004 Sailing Seasons
Human Resources Coordinator, Chief Purser,
Executive Housekeeper, Crew Purser, Night Purser,
Assistant Purser, Beverage Server
RADISSON HOTEL – LaCrosse, WI
Guest Representative, 2002 – 2003
GREAT RIVER STEAMBOAT COMPANY – LaCrosse, WI
Cruise Coordinator, 2002
WISCONSIN STATE ASSEMBLY – Madison, WI
Legislative Hotline Operator/Assembly Messenger, 1997 – 1998
UNIVERSITY OF WISCONSIN – LACROSSE INVOLVEMENT CENTER – LaCrosse, WI
Service-Learning Facilitator, 1995 – 1996
Education
STCW '95 and Lifeboatsman/Water Survival Training
Harry S. Lundeberg School of Seamanship - Piney Point, MD, 2001
BACHELOR OF SCIENCE – Public Administration and Political Science
University of Wisconsin – LaCrosse – LaCrosse, WI, 1997
ASSOCIATE OF APPLIED SCIENCE – Paralegal
Western Wisconsin Technical College – LaCrosse, WI, 1993
Certification
All expired:
STCW '95
Lifeboatsman and Personal Watercraft Survival
Breath Alchohol Technicican
Basic First Aid/CPR
Merchant Marine Document
Certificate of Registry for Senior Purser
Skils
• Background in Recruiting, Human Resources and Management
• Area of expertise is Employee Relations and Customer Service
• Experienced in Accounting, Payroll, Training and Risk Management
• Skilled in doing Group Presentations
• Familiarity of Jones Act, HIPAA, Business Law and Employment Law
• Proficient with Microsoft Office (Excel, Outlook, Word), MICROS and Fidelio
I completed internships as a paralegal in a law office and as a legislative aide to a State Representative which gives me familiarity with the legislative and legal processes.