Objective
Want to work on cruise ship in dininig room
Experience
Zafer Akgun
Ata Caddesi Muratpasa Mahalesi NO: 92/5 34040
Bayrampasa, Istanbul, Turkey
To Whom It May Concern:
My work experiences, my commitment to delivering high levels of guest service and my drive to succeed make me an excellent candidate with your company.
With over fourteen years of experience in five-star rated hotels and six stars rated cruise lines combined with being part of the team awarded by Conde Naste as the number one ship in the large ship category, I have continuously demonstrated my commitment to high levels of guest service. Greeting guests by name, always offering a friendly smile and consistently providing professional service.
As an Assistant Maître’d , Head Waiter and Restaurant Supervisor I have proven my ability to lead by example and have demonstrated my commitment to working in an environment were teamwork is essential to success. I have been responsible for scheduling, training, and coaching both individuals and groups, facilitating an environment of success.
I have a very positive attitude and enthusiastic manner. I understand the value of making the guest the top priority in the vacation environment. I believe that the key to quality service is to ensure that all contacts with guests impact positively on the guest’s entire experience. To ensure quality service requires high levels of performance and impeccable service. I am a high performer and I take pride in ensuring that at all guests believe they have experienced the time of their life.
I have sailed in the Caribbean, Hawaii, The Mediterranean , South America, Africa , The Asia and the Baltic Sea areas as well as through the Panama Canal and to Alaska. My work experiences, my knowledge of the travel industry, and my desire to succeed make me an excellent candidate.
I am confident that my knowledge, experience, energy, strong work ethic and desire to make every guest feel like they have been treated famously will be of value to you. I look forward to the opportunity to further discuss my qualifications with you.
Thank you for your time and consideration of my application.
Yours Sincerely,
Zafer Akgun
SKILLS PROFILE
• Silver Service Knowledge.
• Very good knowledge of USPH standard and HACCP.
• Excellent communication skills; maintain positive relations with staff and guest in high-volume,
Luxury service.
• Easily to handle guests’ inquiries, requests, complaints and corrects problems promptly.
• Monitors Guests satisfaction and takes personal responsibility to ensure it.
• Induct, train, coach, and lead the staff to consistently superior levels of performance.
• Excellent Word, Excel, Power Point and Fidelio as well as micros Knowledge.
EMPLOYMENT HISTORY
07/2008 – Current, Head Waiter, ( Asst. Maitre’ d ) Silver Sea Cruises, Monaco - France
• Efficient, courteous and technically excellent food and beverage service.
• Positive food and beverage area ambiance, supervising room service.
• Training, coaching, and retaining qualified staff.
• Leading staff to superior levels of performance.
• Safe professional and personal practices
• Effective business processes
• Regularly monitors customer satisfaction and takes personal responsibility to ensure it, Corrects problems promptly
04/2007 – 05/2008 Head Waiter
Regent Seven Seas Cruises , Miami - USA
• Responsible for providing Six stars service to our guests
• Reach our goal and guess satisfaction
• Responsible of all section and waiters
• Consistently performs tasks in accordance with company standards, USPH guidelines and environmental regulations.
• Motivate of my team and work as a team. Train and keep them on high performance
04/25/2004 – 03/08/2007 Chef de Rang
Celebrity Cruises, Miami - USA
• Responsible for providing high quality service to the guests, going above and beyond their expectations
• Knowledgeable on shipboard amenities, providing our guests with recommendations on entertainment, services and products available
• Proficient in the art of table service, able to coordinate trolley and flambé service, ensuring a smooth operation and delivering a high level of service
• Consistently performs tasks in accordance with company standards, USPH guidelines and environmental regulations.
1998-1999/2000-2004 Chef de Rang / Captain / Head Waiter Barcelo Eresin, Istanbul
• Working with the Restaurant Manager to ensure a smooth operation
• Developed ‘Excellence In Service’ training course for our employees
1997-1998 Waiter / Restaurant Supervisor, Emperial Hotel, Istanbul
• Responsible for providing breakfast and diner service
• Accountable for guiding the team, coordinating their schedules and ensuring that they are effectively coached in their roles
05/1997 – 09/1997 Waiter/Restaurant Cesar’s Hotel, Bodrum
1995 - Banquet Waiter, Hilton Hotel, Istanbul
1992- 1995 Trainee and Asst Waiter, Akgun Hotel, Istanbul
Education
Tourism and Hotel Menagement College
Certification
STWC - Silver Service
Skils
PC
Micros