Objective
I have experience in working in the warehouse also in helpdesk running cables,fixing pc, printers as well as running a forklift so any position in the warehouse or office is ok
Experience
Solutions-oriented Helpdesk Technician / Systems Administrator/ Security/ Deckhand with a proven track record of providing expert technical support and network administration to a diverse user base.
• Rewired, measured and ran cable.
• Strong knowledge and capabilities across a wide range of tools and support procedures, with ability to quickly acquire expertise in new systems and processes.
• Proven talent for installing, configuring, and troubleshooting hardware, software and network components across an array of environments.
• Capability for administering and coordinating support for large, organization-wide networks, with experience utilizing trouble-ticket systems and various systems-administration tools.
• Exceptional background building, maintaining, and uploading content for dynamic Web sites.
• Track record of recognition for rapid selection to advancing levels of responsibility due to outstanding technical and customer support talents.
• Active Top Secret Security Clearance
Warehouse Experience
• Can lift and move up to 100 lbs.
• Experience in shipping and receiving.
• Clean Driving Record.
Security Force Experience
• Checked Identification Cards of personnel coming through Naval Base Gates
• 3 Years Experience as a Naval Gate Guard.
• Searched suspicious vehicles and personnel trying to cross base lines who were not authorized.
Systems Configuration & Administration / Security & Disaster Recovery
Technical Documentation / Troubleshooting / User Training and Support/ Phone Support
TECHNICAL PROFICIENCIES
Platforms: Windows 9x/NT/2K/XP,Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint, Access), GroupWise, Norton AntiVirus/Ghost, Macromedia Dreamweaver/Fireworks, Adobe Photoshop, HTML
PROFESSIONAL EXPERIENCE
Webmaster, US Navy, New Orleans, Louisiana / Ingleside, Texas 2001 – 2007
Designed and maintained dynamic Web pages for Naval Reserve Web Site, as well as various internal sites. Provided technical support, assisting users with and responding to requests regarding subscriber accounts, site navigation and numerous other issues. Utilized and trained other Webmasters in posting content through use of Content Management System (CMS) and HTML. Interfaced with cross-functional departments and all levels of management in gathering and ensuring accuracy of content.
Key Achievements:
• Recognized as subject-matter expert throughout organization, serving as key point-of-contact for all Web-related issues.
• Personally handled over 800 helpdesk requests for 80K+ customers throughout tenure.
• Commended on a regular basis for delivery of outstanding customer support and timely, accurate resolution of issues.
1997-2001
Desktop/Phone Support Technician, US Navy, Great Lakes, Illinois/Ingleside, Texas
Provided support and troubleshooting to hardware, software, and network issues. Maintained and updated all user accounts on network. Pursued and documented service requests through use of trouble-ticket system. Trained and delivered technical support to users at all levels in computer maintenance and troubleshooting procedures. Coached new support representatives in all aspects of position. Installed, configured, and resolved issues with hardware and software for user workstations. Maintained inventory of equipment, ensuring 100% accountability of resources.
Key Achievements:
• Successfully handled and closed hundreds of trouble tickets throughout tenure.
• Lead development and implementation of SOP’s on proper troubleshooting and resolution of all technical issues.
• Rewired, measured and ran cable.
• Troubleshooted and repaired laptops.
• Demonstrated outstanding technical skills.
• Maintained and handled 8000 Secret and Top Secret Message Traffic.
• Preserved and maintained high frequency (HF), super high frequency (SHF), and very high frequency (VHF) antennas.
Freightline, US Air Freight, New Orleans, LA 1995 -1997
Loaded and unloaded trucks
Education
A.A. in Biblical Studies ? Booker T. Crenshaw GPA:3.8/4.0
LAN Administrator School – US Navy – Pensacola, Florida
Certification
Lift Truck License
Hazmat Card
Skils
Can lift and move up to 100 lbs.
Experience in shipping and receiving.
Clean Driving Record