Front Office Manager

Personal statement

Initiative, creative, proactive industrial engineer, mastered in electronic management is searching for her dream job. I am experienced raw material planner, who can deliver everything on time according to the schedule, under any circumstances. Thankfully to my negotiation and communication skills, I successfully integrate in every team and attract customers and vendors which is a key factor for purchasing and procurement specialists like me. The experience in bank sphere is another pick in my career which polished my financial side and put the base for future advancement. Like credit expert I was able to touch the business world and reveal my intuition for reliable investments. Also, I was challenged in the sphere of IT services where my keen eye for details managed the whole administrative process of the account. My last experience in tourism makes me competitive front office representative. In case I am your best fit, do not hesitate to contact me.

Key Skills

• MS Office (Word, Excel, PowerPoint)
• SAP Business Planning, Aldea/ Aries, ITIL Basics, ASTour, Microinvest Invoices, Clock, LTour, Tornado Hotel 4.6, Orak 4.5, Cruise Manager
• Ccommunication skills, adaptability, responsibility, team spirit, self-motivation, leadership, flexibility, negotiating and persuading
• Initiative and problem solving, proactive thinking, creative thinking, skills to take a decision, ability to work under pressure, meeting deadlines, time management, coordinating resources, scheduling, analysing and planning
• Languages: (English – Advanced, Spanish – Intermediate, French – Basic, Deutsch – Basic)

Employment History

Front Office Manager, Primorsko Del Sol, Primorsko

(July 2018 – Present)

Achievements and responsibilities:

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Receptionist, Platinum, Bansko

(January 2018 – March 2018)

Achievements and responsibilities:

• Delivered Excellent customer service at all times
• Assisted in keeping the hotel reception area clean and tidy at all times
• Dealt with all enquiries in a professional and courteous manner in person or on the telephone
• Administered all reservations, cancellations and no-shows in line with company policy
• Kept up to date with hotel pricing to provide information to guests on request
• Accomplished all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Reported any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Always adhered to all company policies and procedures and licensing laws
• Responsibility for evacuation in cases of emergency, acting as first point of contact for guests and the emergency services
• Carried out instructions given by the management team and head office
• Prepared bills and settle payment

Receptionist, Hotel Emerald, Bansko

(December 2017 – January 2018)

Hotel Trainee and Printer, CMV Columbus, Sea

(May 2017 – December 2017)

Achievements and responsibilities:

• Delivered Excellent customer service at all times
• Assisted in keeping the hotel reception area clean and tidy at all times
• Dealt with all enquiries in a professional and courteous manner in person or on the telephone
• Administered all reservations, cancellations and no-shows in line with company policy
• Kept up to date with hotel pricing to provide information to guests on request
• Accomplished all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Reported any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Responsibility for evacuation in cases of emergency, acting as first point of contact for guests and the emergency services
• Always adhered to all company policies and procedures and licensing laws
• Printed daily programs, menus, newspapers, flyers and everything needed for our passengers’ satisfaction and deliver to relevant departments
• Basic knowledge to fix the machines in case of brake down
• Folded the newspapers every morning

• Reported the printed paper on daily basis

Receptionist, Listed in the Table Above

Achievements and responsibilities:

• Delivered Excellent customer service at all times
• Assisted in keeping the hotel reception area clean and tidy at all times
• Dealt with all enquiries in a professional and courteous manner in person or on the telephone
• Administered all reservations, cancellations and no-shows in line with company policy
• Kept up to date with hotel pricing to provide information to guests on request
• Accomplished all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Reported any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Always adhered to all company policies and procedures and licensing laws
• Responsibility for evacuation in cases of emergency, acting as first point of contact for guests and the emergency services
• Carried out instructions given by the management team and head office
• Prepared bills and settle payment
• Provided bartender services when needed
• Waitress duties when needed
• Assisted in cleaning the tables after breakfast

Business Process Management Specialist, Hewlett-Packard, Sofia

(November 2013 – November 2014)

Achievements and responsibilities:

:

• Administered the end to end Business Process from receipt of a Request through Proposal, Approvals and Delivery
• Tracked and followed up on the progression of Service Requests on behalf of the Project Manager
• Determined appropriate escalation action and initiated escalations
• Assigned to Project Manager based on instructions and passed the request to the respective owner for validation and proposal development
• Run ad hoc reports when needed. Supported the production and delivery/distribution of reports to Client
• Excellent (relevant, timely, clear and concise) communication to all levels of management (customer and in house)

Procurement Specialist, Globul, Sofia

(November 2011 – October 2012)

Achievements and responsibilities:

• Collected the best offers from vendors
• Effective and efficient communication with vendors and negotiation of prices
• Reviewed planned orders and created orders in SAP
• Maintained documentation that kept track of services
• Monitored the performance of vendors in line with the terms of contracts
• Communicated on daily bases with internal clients about technical specifications
• Assisted in the delivery of the invoices to the finance department
• Participated in the re-signing of contracts

Purchasing Assistant, Eurocompact Ltd., Sofia

(October 2010 – October 2011)

Achievements and responsibilities:

• Collected the best offers from vendors
• Communicated with vendors and negotiated prices
• Processed purchase orders
• Provided necessary documents for import
• Maintained documentation that keeps track of purchases
• Communicated closely with finance staff to assure that invoices and purchasing requests are processed in timely manner and to be sure that budget allows for the purchase of the required product
• Monitored scheduled deliveries from vendors and answered questions in regards to the status of orders
• Assisted in new products' development

Raw material Planner, Coca Cola Hellenic Bottling Company Bulgaria, Sofia

(November 2008 – January 2010)

Achievements and responsibilities:

• Collected the best offers from vendors
• Communicated with vendors and negotiated prices
• Processed purchase orders
• Provided necessary documents for import
• Maintained documentation that keeps track of purchases
• Communicated closely with finance staff to assure that invoices and purchasing requests are processed in timely manner and to be sure that budget allows for the purchase of the required product
• Monitored scheduled deliveries from vendors and answered questions in regards to the status of orders
• Assisted in new products' development

Credit Expert, Procredit Bank, Sofia

(January 2008 – June 2008)

Achievements and responsibilities:

• Accurate analysing of the business of the potential client
• Provided detailed information to the prospective client on the existing options for obtaining loans
• Precise calculations of the loan amount and size of monthly payments
• Prepared  and signed loan contracts
• Monitored the timeliness of payment

Education

Public University de Navarra, Navarra

(January 2010 – April 2010)

• Master’s Degree in Electronic Management

Technical University of Sofia, Sofia

(September 2008 – June 2010)

• Master’s Degree in Electronic Management

Technical University of Sofia, Sofia

(September 2003 – June 2007)

• Bachelor’s Degree in Industrial Engineering in English

High School of Natural Sciences and Mathematics “Academic Ivan Tzenov”, Vratsa

(September 1998 – May 2003)

Hobbies & Interests

I love reading, studying languages, listening to music and watching movies.

References

References are available upon request.