Objective
To be part of an Organization that would provide me an opportunity to put my best efforts to achieve Organizational goals and in turn helps me grow professionally and personally.
Experience
? Five years of experience in front office.
? Working as a Front Office Manager for RKHS in HSBC site
? Over Three years of managerial experience.
? Proven track record of team leader qualities.
? Strong interpersonal skills: proven ability to work well with individuals and relate well with people from a variety of cultures.
? Recognized for outstanding organizational skills, public speaking and presentation expertise and the ability to consistently exceed guest expectation.
Manager Reservations March’2005 – Nov`2005
Dolphin Group of Hotels (Ramoji Film City) Hyderabad, India. 387 rooms
Joined as a Asst. manager Central reservations and got promoted as a Manager Reservations
Duties Included:
As a head of the central reservations department, we work as team with high energy, fast
Paced and fun filled organization. Our team works in a positive environment, while
Learning all aspects for smooth running of the department, we promote Dolphin hotels - a part of Ramoji Film City. We are dealing with Celebrities like Film Stars, High profile people, multinational companies and also the people who wanted to see the film city, and for the MNC `s their annual conferences with wonderful backdrops and film locations. We have ten regional sales offices all over India, who contact the clients directly and through different communication methods like telephone, email &fax.
? Representing Dolphin Hotels through Ramoji Film City and answering about our facilities and services.
? Promote the sale of dream locations to our customers by using effective verbal and written communications and sales skills.
? Quote fares conferences ,locations ,Events and the rooms in the hotels in the film city ,along with other day sightseeing experiences such as tours and hotel stays and local transportation inside the film city to exotic locations
? Work with state of art telecommunications and computer systems to make our customers dreams become reality.
All work will be done in professional environment that enables you to provide superior
Service to every customer in accordance with our quality assurance standards ,by being part of the dynamic organization
Front Office Manager August’2004 – Feb` 2005
Golden Waters Resort (Kerela) 25 Cottages
Duties Included:
? Responsible for the Operations Department/Rooms Division of this 28 cottages full service with restaurant.
? Duties include reservations, check in and checkouts. Interacting with the guests, guiding and helping them to comfort them in all situations was the main task apart from maintaining the overall department.
? Responsible for In-house guest and the staff on duty
? Ensuring the highest possible standards of appearances, behaviour and attitude towards guests and follow employees are maintained.
? Supervising the day to day running of the Reception, Concierge, Switchboard, Business centre, the Night Management and Audits. To ensure the highest occupancy and average room rate is maintained.
? Train new starters and maintaining training records. Carry out regular appraisals with outlet managers and staff.
Night Manager Jun’2003 – Jun’2004
Express by Holiday Inn London City (250 Rooms)
Duties included:
? Motivate and encourage the night audit team (4Night Auditors and 1Senior auditor)
? Optimize hotel occupancy and revenue by controlling rooms inventory and avoiding
book outs. Drive for results and set some SMART goals for each auditor.
? Responsible for In-house guest and the staff on duty.
? Follow up on health & safety issues and keep updating the crisis management manual.
? Maintain & Monitor standards through out the hotel.
? Take an empowered approach when solving guest’s complaints and feedback any relevant service issues.
? Ensuring daily night checklists are done and reports are distributed to all relevant departments.
? Ensuring all staff is fully trained in IT equipment with full knowledge on what to do in an emergency.
Duty Manager Mar’2002 – May’2003
Grange Adelphi (120 Rooms)
Duties Included:
? Reservations, Checkins, Checkouts and bill settlement. Responsible for guest satisfaction, daily scheduling and monitoring accuracy of reservations.
? Responsibilities included staffing, policy implementation, training new front desk employees, conducting checking in and out of guests, payables, receivables and handling special customer requests
? Working in the housekeeping department when required. Checking the cleaning standards of the Hotel, supervising the staff in their daily schedules, ensuring the orders and deliveries.
Education
Victoria University Aug’2003
(London) M.B.A in Hospitality Management
Osmania University May’1998
(Hyderabad) Bachelor of Hotel Management and Catering Technology
Certification
? Eminent student award, Bachelor of Hotel Management and Catering Technology 1998.
? Best Employee of the year 2002(Grange Adelphi Hotel).
Skils
? Ability to anticipate and change with the Industry needs.
? Business acumen, entrepreneurial drive, unparalleled professional commitment, and excellent work ethic.
? Proven track record of outstanding customer service skills and commitment
? Remain calm and professional in a pressured environment
? Possess strong analytical and problem resolution skills.
? Dedicated individual achieving a reputation for consistently going beyond what is required.
? Detail orientated and resourceful in completing tasks, able to multitask effectively
? Internet, Microsoft Office, Lanmark, Holidex Plus, Supervisor, Quintus, TMS, UNIX,
IDS Fortune.
? Gateway, Lanmark file server, Cisa, Callstar and Fortronic, Expert Hotelier.