Objective
Secure a position where I might contribute my experience, self-motivation and over eight years of management experience to insure company profitability.
Experience
03/09-12/09 Customer Service Supervisor-TranscommLafayette, Louisiana
Managed call center daily operations; escalated calls and technical support for high speed
internet on behalf of 3rd party-Comcast.
10/06-02/09 Second Crew Member- Manpower (Diamond Offshore) Houston, Texas
• ? Second Crew member in charge on rig, climb platform high above the rig floor to assist racking drill pipe when it is being pulled our of the hole, Guide new crew members, Responsible for maintenance and smooth operation of the mud pumps and mud holding pits, and other machines in the mud pump room, Assists roughnecks on drill floor, when moving rig breaks down subs, floors, motors, lay rig over.
03/05-10/06 Operations Manager- IKON Office Solutions Houston, Texas
• ? Managed and coordinated district operations for twenty-three IKON representatives, which included: Account Resolution Team, Contract Renewal, Contract Creation, Termination and Meter Representatives (Field).
• ? Researched and compiled reports for Director of Finance in order to review areas of opportunity for improvement.
01/00-03/05 Technical Support and Sales Manager- Time Warner Cable Houston, Texas
• ? Performed QC’s, resolved escalated calls and provided clear and attainable expectations and met goals daily.
Education
University of Houston – Junior
Major: Business Administration G.P.A.: 3.4
Certification
TWIC
Skils
• Floorhand experience; use tongs to connect and disconnect drill pipe, equipment maintenance, assisting in lay casing after well is drilled, assisting other members of the crew as needed, and general housekeeping.
• Motorhand experience; responsible for operating and maintaining the engines which power the drilling equipment, can be 3 or 4 diesel engines and several electrical engines on the rig,. trains floorhand, leasehands and derrickman.
• Results-oriented leader committed to success and identifying opportunities.
• Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles.
• Possess a clear vision for success with aptitude to establish goals, develop strategies and engage with external customers.