Objective
To be a part of Global winning team in a stimulating, creative & open ambience, which expects, a high level of performance & commitment from its members. I can benchmark my performance & skills for an accelerated career growth.
Experience
1.) CMA CGM (SSC).
Customer Executive Export Documentation from 15th October 2013 till date.
Job Exposure:
? Started with process like document Indexing, Inputing, & Auditing of Export Draft.
? Managing the Day-To-Day Operation of the office.
? Planning and Scheduling meetings and appointments.
? Providing quality customer services.
? Handling the FTE Allocation and Generating Daily Reports & sending FTE Allocation to New Zealand Front Office (Auckland Branch.)
? Handling the AMS & ENS Filing procedure and Chasing the Green Channel Team
? Support the ECC (Export Cal Closure Team).
? Printing, Scanning and Faxing of the Original Bill Documents.
? Assisting the team manager for daily productivity, Quality Control and Managing Weekly and monthly CIRA report.
2.) Prudential Process Management Shipping Services.
Insurance Customer Executive from 16th July 2012 till date.
Job Exposure:
? Handling the Outlook mails and Co-ordinating with the Client and foreign delegates.
? Successfully migrated Broker Management Phase II process
? Currently working with Broker Management Team (Cross skilled in process like POR’s, New Business, BM Indexing)
? Doing Quality Check for OSS & Data Analyst (Image Manipulating, Error Feedback) process and also training new associates.
? Handling the FTE Allocation and Generating Daily Reports & sending FTE Allocation to Lansing (US Branch.)
? Responding to the US delegates queries through mails and handling Escalations mails.
? Preparing TAT Reports of process, productivity reports, quality reports & MTD reports
Achievements, Awards & Certifications
? Received Star of the Month award for June 2013
? Participate for the social cause like Habitat for Humanity (Building house for village people & Tree Plantation.)
3.) Federal Bank
Working as a CPA (Credit Processing Associates) from 8th May 2012 to 15th July 2012
Job Exposure:
? Verification of customer all documents along with KYC
? Maintain the detail in the system and management.
? Analyse the Detail of customer documents
? Solving Customer’s Problem and giving proper resolution
? Responding to the customer queries through mails and handling Escalations mails.
4.) Tricom India Limited.
Customer Service Associates from 21th May 2007 to 8th May 2010.
Job Exposure:
? Started with process like Iron Mountain Process Indexing, New Business process, Data Entry.
? Successfully migrated Tasty cake Process Phase II process
? Worked in Latigation Team (Cross skilled in process like Titel, New Business, BM Indexing, Capture)
? Doing Quality Check for OSS& Data Analyst (New Business, Error Feedback) process and also training new associates.
? Handling the FTE Allocation and Generating Daily Reports & sending FTE Allocation to Boston (US Branch.)
? Responding to the US delegates queries through mails and handling Escalations mails.
Education
Education Qualification:
Examination
(Branch) Board/University Year of passing
% Marks Obtained Remark
S.S.C Maharashtra State Board 2006 49 Passed
H.S.C Maharashtra State Board 2008 66 1st Class
T.Y.B.com Mumbai University 2012 69 1st Class
Certification
Achievements, Awards & Certifications
? Received Star of the Month award for June 2013
? Participate for the social cause like Habitat for Humanity (Building house for village people & Tree Plantation.)
Skils
Typing Skills : 60 W.P.M Typing Speed.
IT Skills: Advance Knowledge of MS Words, MS Excel, and MS PowerPoint and OutLook
Interests : Music, Reading Book, Table Tennis