Objective
Find employment either on ship or dockside working with people and enjoying the sea.
Experience
SUMMARY OF QUALIFATIONS
• 20 years of customer service experience in several organizations both retail and wholesale.
• 20 years of managerial experience.
• Excel and Microsoft Word.
PROFESSIONAL EXPERIENCE
Service Writer
Grant Automotive 2006-2008
Morrison, Co Salary: $60,000
• Responsible for scheduling customer service work
• Responsible for dispatching work to technicians
• Responsible for writing estimates for needed repairs
• Responsible for ensuring that all necessary parts are ordered and available to technicians in a timely manner.
• Responsible for ensuring that all paperwork is completed and in order prior to closing invoices.
• Have helped business to grow customer base and increase volume.
Wholesale Parts and Distribution Manager, Warehouse Manager
Burt Automotive Parts Network 2002-2006
Englewood, CO Salary: $60,000 plus company vehicle and expenses.
• Responsible for wholesale parts outside sales program including supervision of two outside salespersons for seven dealer wholesale operation with a gross sales of over $2,000,000 monthly.
• Responsible for delivery of automotive wholesale parts from seven large dealerships, including overall supervision of dispatch office personnel, 23 drivers, and maintenance of delivery vehicles.
• Ensure that the service level in the distribution system is maintained at the highest possible level through personal contact with Burt wholesale customers.
• Responsible for Chevrolet Warehouse operation, including inventory control and stocking, shipping and receiving, and seven warehouse employees.
• Initiated a centralized dispatch/delivery operation, going from individual dealership deliveries to a combined delivery system, providing better customer service and reducing overall delivery costs by 30%.
Wholesale Parts Manager
Burt Automotive Parts Network 2000-2002
Englewood, CO Salary: $45,000 plus company vehicle and expenses.
• Contacted current wholesale parts customers for seven dealerships to ensure that
these customers were satisfied with the services provided by Burt.
• Made cold calls to wholesale parts users in an effort to convince them to use the Burt organization.
• Assisted with the management of the Burt wholesale delivery system.
• Increased wholesale parts sales to record levels by increasing customer base.
Parts Manager
Burt Nissan 1998-2000
Littleton, CO Salary: $40,000 plus company demonstrator vehicle.
• Responsible for the overall parts operation of Burt Nissan dealership, including personnel, inventory sales and profitability.
• Set up new dealership parts department and trained new personnel.
Wholesale Counter Salesperson
Burt Nissan 1993-1998
Englewood, CO Salary: $35,000.
• Wholesale parts phone sales in high volume Nissan parts department.
• Attained highest sales volume in wholesale department.
Property Management 1983-1986
Littleton, CO
• Responsible for the management and maintenance of 12 town homes. Performed cleaning duties, painted units when vacated, interviewed prospective renters, and ensured that all units were maintained properly.
BA Degree, Psychology, 1976
Purdue University
West Lafayette, IN
USAF 1969-1973
Honorable Discharge
Community Activities:
Board of Directors and Chairperson for Smart Growth Committee, Conifer Area Council. 2006-pressent
Board of Directors Officer/Secretary, Mountain Water and Sanitation District, Conifer, CO. Kings Valley Subdivision. 2002-present.
Board of Directors, Officer/Treasurer, Arts Alive, Conifer, CO. 2003-2007
Member and Past President, Conifer Area Chamber of Commerce, Conifer CO. 2005-2006
Conifer sign committee, Conifer CO. 2003-2005
Hwy 285 Taskforce. 2003-2004
Victim Services unit volunteer for Jefferson County Sheriff’s Dept. 1994-1999
Education
B.A. Degree Psychology, Purdue University, West Lafayette, IN
Certification
Skils