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Equipment Control

Vessel Operations

CUSTOMER SERVICE EXECUTIVE:-

Leadership/ Managerial:

A highly talented & accomplished Customer Service professional with extensive skills and experience in Customer Relation, Sale, Sales Support, and Telemarketing. Consistently selected to assume leadership roles District-wide. Proactively approach account & business challenges, applying problem solving skills, persistence, teamwork and resourcefulness to achieve positive result.

Sales / Marketing / Business Development:

Adept in developing and executing strategies that increase the market share and sales, identifying and capitalize on growth opportunities through analysis, product expertise and sound business instincts.

PROFESSIONAL EXPERIENCE:-

PACIFIC INTERNATIONAL LINE (PIL)

  • Currently working in Pacific international line as equipment in charge. Maintaining daily weekly inventory reports and taking care for vessel operations.
    • Handle daily inventory reports Dammam container releases.
    • Monitoring and managing the vessel operations etc vsl ETA. ETD and sending the terminal discharging report to all transshipment ports.
    • Directly coordinating with the ventures and customers for prompt releases.
    • Maintaining the demurrage and detentions for all inbound and outbound shipment and closely monitoring

COSCO CONTAINER LINES (Cosco )

  • Worked as assistant equipment in charge for COSCO container Lines. As COSCO Line is China Semi Government line.
    • Vast experience of handling loading and discharging.
    • Handling projects cargo releases and promptly follow up to avoid lack of flow.
    • Directly coordinating with the ventures and customers for prompt releases.
    • Maintaining the demurrage and detentions for all inbound and outbound shipment and closely monitoring.

VODAFONE MOBILE:

  • Worked as a Customer Service executive at Intelenet Global Services for Vodafone Mobile Network for the period 0f 12 month.
    • Deliver world class customer service and build customer satisfaction and loyalty.
    • Strive for one-call resolution of customer issues.
    • Increase the customer experience by providing information on new products, rate, plans, and services through up selling opportunities
    • Strike a positive and cooperative tone with both customers and co-workers.

GLOBAL E SERVICE FOR YELLOW PAGE:

  • Worked as a Customer Sales executive at Global E-Services for Yellow Pages for the period of 17 months.
    •  Present product offerings in the best light to prospects and customers to be able to evoke confidence.
    •  Achieve sales metrics and performance goals by delighting each customer.
    • Make outbound calls and send outbound emails to follow-up and close sales.
    • Track and manage all leads to ensure that follow-up in a timely manner

HEWLETT –PACKARD COMPANY HP COMPUTERS:

  • Worked as a Customer Service executive at Stream global Services for HP Computers for the period of 12 months.
    •  Handle calls in busy hybrid inbound/outbound call center at HP Customer Care Center. 
    • Trouble shooting for HP computers for soft ware and hard ware issue.

ACADEMIC QUALIFICATIONS:-

  • Passed H.S.C. examination in 2009 from Delhi University Board of Education by Second  Class.
  • Passed S.S.C. examination in 2007 from Delhi University Board.

COMPUTER QUALIFICATIONS:-

  • Basic Electronics and Computer Application.

(Analog, Digital and Microprocessor & Microsoft Word, Excel & PowerPoint)

  • Operating System and P.C. Hardware.

(Windows 98’, Windows 2000’ & Windows Xp.)

PERSONAL STRENGTHS:-

  • Positive attitude and result oriented approach.
  • A firm believer in the concept of team player.
  • Interested in continuous professional development.
  • Aptitude to accept newer challenges in work.
  • Good in interpersonal relationship skills.
  • Enthusiastic  and committed to maintain quality and efficiency
  • Strong communication and problem solving skills.
  • Enjoy new challenges and willing to take extra responsibilities to get work done.

PERSONAL DETAILS:-

  • DATE OF BIRTH                  :               31 DECEMBER 1987.
  • MARITAL STATUS             :               SINGLE.
  • NATIONALITY                    :               INDIAN.               
  • MOTHER TONGUE             :               URDU    .
  • LANGUAGES KNOWN       :               ENGLISH, HINDI, MARATHI, URDU.
  • INTEREST/HOBBIES           :               CRICKET,  TRAVELING AND LISTENING TO MUSIC.
  • PASSPORT NO.                    :               J 5600087

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