Objective
Looking for entry level position for a rewarding career
Experience
Meridian / Gatherings Banquet, Bellaire, TX
Manager/Events Coordinator, 1/2001 - 4/2012
Train workers in proper operational procedures and functions and explained company policies.
Inspect work areas and operating equipment to ensure cleanliness and maintenance.
Assign work schedules, following work requirements, to ensure quality service and compliance.
Observe and evaluate workers appearance and performance to ensure quality and timely
delivery.
Met with team about new policies and procedures.
Resolve customer complaints regarding performance and services rendered.
Quote prices and other bid specifications.
Convergys, Houston, TX
Customer Service Rep, 1/2000 - 1/2001
Responsible for resolving issues with billing, sales, and troubleshooting.
Up sell to customers with new products, using multiple screens.
Handled customer inquiries and escalated calls
Continuously met sales goals and quality metrics in call center.
Brisket Bar B Q, Bellaire, TX
Customer Service, 1/2000 - 6/2000
Ensured customers were greeted and assisted in a timely manner.
Provided friendly customer service.
Washed glassware, pots, and/or pans using dishwasher or by hand.
Education
HCC North Campus (Houston, TX) - CDL License
Trinity Valley Community College (Tennesse Colony, TX) Data Processing Certification
Trinity Valley Community College (Tennesse Colony, TX) Horticulture Certification
Certification
CDL
DATA PROCESSING TECH
HORTICULTURE
CNA
TWIC CARD
Skils
Type 35 WPM, excellent computer skills, excellent closing skills, Microsoft Windows XP/7, Apple
Mac, Lotus Notes, Microsoft Office; PowerPoint, Word, Excel, Outlook.
Looking to starting a new and rewarding career with a great company. Hard worker with a can do attitude