Objective
I have more than 9 years experience in shipping industry, i can handle export documentation & customer service department for any shipping line or international forwarder
Experience
Work Experience
Presently working with Hapag – Lloyd Global Service for INDIA Documentation
Export documentation Executive From November 2003 onwards.
Responsibilities and Job profile
Manifesting accurate Documents for Exports, within the agreed time frame so as to meet the vessel dead lines.
Filing AMS and ACI as per the vessel schedule.
Maintain the track of AMS / ACI vessels and ensure all missing shipping instructions to be completed Before AMS / ACI cut off.
Co-Coordinating with the team and supervisors and Customer service unit ensuring smooth flow of work.
Preparing and sending the missing SI to the concerned officials and Customer Service units
Making the Correction notice as per customer request
Preparation of presentation once for the weekly review meeting and presenting the same to the team and manager.
Coordinating with Service Unit get confirmation for some specific customer and updating the requirement in the Reference Guide
Release the Express B/lading to customer after vessel sailed
Constant communication via Internal Communication System with the local offices in Europe regarding Documentation Issues and urgent requirements of the customers
before and after vessel sails.
Co-ordination with the Europe Management for improving the process, by creating Standard Operating Procedure (SOP) for different ports and customers in Europe.
Participation in conference calls with the Service Unit’s & solving issues and queries related to Export Documentation.
Giving Training to new Trainees
M/s. Merchant Shipping Services Pvt.Ltd.
(as agent of China shipping Container lines)
From September 2001 to November 2003
Responsibilities and Job profile
Updating and proof reading of Bill of lading
Issuing of computerized and manual bill of lading in liaison with marketing dept. after checking against Loading List, Shipping Bill, CLP etc.
Coordinating and follow up with ICD offices for Bill of Lading data. `
Coordinating with Customer service unit / CHA / Nvocc for missing Shipping Instructions / ACD for The cargo manifest
Preparing Freight manifest for local & ICD offices, sending the Manifest to Principle before Manifest deadline
Co-Ordinate with Overseas offices to smooth cargo delivery to customers if MBL surrender at Origin
Co- Ordinate with Overseas office to get the bill released if switch bill request received.
Get the ACD / House bill for AMS / ACI shipments from customers and verify before docs cut off
Issue the correction notice to respective office as per shipper’s request
M/s. S. Anand Clearing & Forwarding Pvt. Ltd.
Documentation Executive and Customer Services representative
From September 1997 to August 2001.
Responsibilities and Job profile
Issuance of Onboard Certificate to customers
Co-ordinate with various shipping line to get the master / direct bill get released
Issue the house bill of lading to shippers as per Invoice / shipping bill
Issue the Freight Invoice / debit note to shippers.
Co-ordinate with transport companies to get the cargo report
Co-ordinate with other forwarders to get the lcl cargo to make full container
Co-ordinate with overseas buyer to get the cargo’s from various shippers and Arrange the container as per his requirement.
Preparation of Bills of Lading on L/C and non L/C basis.
Preparation of Invoice and packing list.
Negotiation of freight rates with various Shipping Lines
Issuance of Freight Certificate & Invoice to customers
Preparation of All types of shipping bills and Bills of Entry.
(Free, DEEC, DEPB, Drawback,)
Education
Bachelor of Arts
Certification
Passed Diploma in Computer Application (Ms Office, Cobol, Foxpro,Lotus 1-2-3
Passed Government Commercial Certificate Exam (40 W.P.M.)
Knowledge in Soft link, Lynx, FIS1 & FIS2 Package
Completed training for Hazardous Cargo from the International Maritime Center, Mumbai.
Skils
Knowledge of export documentation & customer service