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Director of Learning and Development

Objective


To obtain a full time position with a company that will allow me to utilize my skills and experience; will increase my knowledge, and promote growth and advancement opportunities within the company.


Experience


June 2010 - Present Best Western, Covington, LA

Night Auditor

• Follow specified procedures to audit the closing of all front office shifts for the day, completing an audit for each shift

• Provide relief support to the hotel PBX operator during shift.

• Maintain and post a daily balance of all house accounts, including running a preliminary reconciliation, detail transactions and final reports to accounting and profit centers.

• Monitor and provide security to the guests in the establishment

• Responsible for various bookkeeping duties, preparing reports for management, reporting and ensuring that all guest transactions from the day are correctly charged and posted to guest accounts

• Compare guest registration records with the room report to make sure the charged, or quoted, rates match.



December 2009 - June 2010 Ibis Trail Apartments, Covington, LA

Assistant Property Manager

• Directed property management.

• Maintained and developed property and client database, and consistent occupancy rates

• Managed rent and lease collections, tenant credit checks, and petty cash expenditures

• Resolved disputes including payment demands, evictions, deposit demands, etc.

• Reconciled and balanced accounts, computed, typed, and mailed monthly statements to tenants,

• Collected and processed employee’s sensitive information such as new hire paperwork, time sheets, etc.

• Problem solved complaints and scheduled maintenance.



April 2006 – December 2009 M. Gaudet Accounting, Kenner, LA

Accounting Assistant

• Recorded financial transactions for establishment, using calculator and computer.

• Verified, allocated, and posted details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts.

• Summarized details in separate ledgers or computer files and transfers data to general ledger, using calculator or computer.

• Reconciled and balanced accounts.

• Compiled reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of the business.

• Computed, typed, and mailed monthly statements to customers.

• Designated according to kind of records of financial transactions kept, such as Accounts-Receivable and Accounts-Payable.

May 2008 – April 2009 C. Martin Company, Inc. (FEMA Contract), Metairie, LA

Preventive Maintenance Inspector (PMI) Lead

• Communicated with supervisors, Quality Control Manager, and Site Manager with paperwork from inspected FEMA trailers throughout the St. Tammany Parish, St. Bernard and the Greater New Orleans area in Louisiana

• Assisted the P. M.I. Supervisor in distributing daily assignments to all of the preventative maintenance workers.

• Completed and distributed the daily, weekly, and monthly reports to the General Maintenance Supervisor, Quality Control Manager, and Program Manager to submit to Corporate Office located in Las Vegas, Nevada.

• Performed quality control work on all aspects of the inspections, such as comparing barcodes and resident addresses on the MS Excel spreadsheet.

• Assigned technicians from a schedule of planned visits to the travel trailers within the assigned territory.

• Assessed productivity and requirements expected for the month, thereby creating a schedule that would ensure completion of set goals for the company.

• Maintained log records of all equipment within the contract zone.

• Supported occupants by proactively alleviating issues and providing excellent customer service.



June 2006 – April 2008 Del-Jen, Inc. (FEMA Contract), Gulfport, MS and Slidell, LA

Preventive Maintenance Inspector (PMI)

• Communicated and assisted supervisors, Quality Control Manager, and Site Manager with paperwork and inspect FEMA trailers throughout the Mississippi Gulf Coast, St. Tammany Parish, St. Bernard and the Greater New Orleans area in Louisiana.

• Assisted the P. M.I. Supervisors distribute daily assignments to all of the maintenance workers.

• Performed quality control work on all aspects of the inspections, such as comparing barcodes and resident addresses on the MS Excel spreadsheet and went to the sights to complete trailer verifications.

• Completed substantial amounts of daily work orders with diligence.

• Paperwork was completed and ready for audit at all times.

• Assisted occupants, expedited repairs, and other trailer concerns.

• Trained new hires for the Preventive Maintenance Department.

• Assisted P. M. I. Supervisor with clerical tasks, such as providing daily assignments.

• Assisted with the monthly approval list that stated which areas to inspect daily.


Education


Bachelor of Science degree in Business Management from University of Phoenix


Certification

Skils


Self Motivated Problem Solver

Administrative Skills Accustomed to fast paced environment

Strong Team Member Customer Service

Proficient in Microsoft Office Suite Experienced Trainer

Office Operations Strong Attention to detail

Managed Personnel, Equipment and Products Experience in Logistical Planning

Proficient in account reconciliations, payroll, accounts receivable and payable


 


• Trained new employees on audit procedures for Best Western.

• Aided in developing new software that changed how C. Martin, and FEMA track products and services using bar codes and scanners. This procedure allowed all info to be tracked and transferred to reports for both companies.

• Trained preventive maintenance technicians for C. Martin and Del-Jen, Inc. to ensure all procedures of FEMA are upheld.

Slidell, LA,
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