Senior Operations Administrator
at Fedex Ground
2011 September - Jun 2018
⎥ Serve in an advisory role for inventory and equipment control in collaboration with supervisor
⎥ Function as key holder for FXG-Terminal ZCLB by unlocking and disarming security systems daily
⎥ Monitor emails for service provider daily plan, as well as resolve misloads and review prior day’s service to conduct required changes for the following day
⎥ Manage temporary drivers with their daily needs, including fuel tags and van keys, while designating terminal pickups and call tags, such home delivery and ground
⎥ Effectively spearhead large amount of data entry through vehicle route planning systems, collect cash on delivery (CODs) and file paperwork, which include contractor settlements and pickup records
⎥ Observe compliance with Department of Transportation (DOT) laws and regulations in monitoring hours of service
⎥ Perform troubleshooting on technical issues on Star 4 and MC55 scanners and personal computers, while coordinating with technical support regarding malfunctioning machinery
⎥ Provide rate and shipment of packages for delivery
⎥ Earned numerous recognitions for demonstrating outstanding work performance, including Bravo Zulu Award for going above and beyond and Peak Player for working during peak holiday season
⎥ Oversaw all aspects of terminal dispatch for more than 75 drivers during peak seasons