Objective
I'd like to work with a competent crew and do the best I can at whatever job I can get.
Experience
None as of maritime experience on a boat.
Automotive Parts Specialist
Columbia Acura Cincinnati, Ohio 2005-Present
Managed warranty return process and reconciliation to keep debit claims to a minimum.
Increased customer service index by providing customers with prompt and consistent service.
Implemented a return policy that ensured customers could not hold the company liable for damaged or used merchandise.
Monitored and maintained inventory to ensure product availability.
Marine Parts Specialist
Hern Marine Fairfield, Ohio 2004-2005
Expanded customer base by providing wholesale discounts to repair shops which increased the company’s profit by 5%.
Communicated with clients about their concerns to determine the necessary repairs.
Forecast quarterly sales to maintain accurate inventory and supplies.
Automotive Technician
The BMW Store Cincinnati, Ohio 2003-2005
Repaired and maintained vehicles to meet and exceed customer’s expectations.
Identified areas of preventive maintenance that would ensure the customers continued safety.
Educated customers on the reasoning and importance behind the repairs on their vehicle.
Education
Lincoln Technical Institute Indianapolis, Indiana Summer 2003
Associate of Automotive Management.
Graduated in the Top 10% of the class.
Received the TOP GUN Award for outstanding attendance and GPA.
Talawanda High School
Graduated with general acedmic diploma
Certification
BMW certified technician.
Acura certified Parts Counterman.
Skils
Efficient in Reynolds and Reynolds.
Efficient customer service.
Efficient in Microsoft Office.
Efficient on Windows PC.
Manage various types of office equipment.