Objective
To obtain a position where I can utilize my multilayer of management skills, technical abilities, quality assurance, program development/training, customer support and construction planing.
Experience
• Acting Education Manager, American Red Cross, Oakland, CA 2004 - 10/2005
• Education Coordinator, American Red Cross, Oakland, CA 2003 - 2004
• Phlebotomist, American Red Cross, Oakland, CA 2001- 2003
• Cable Television CATV Supervisor, Core Communication Inc, Sunnyvale, CA 1998 - 2001
• CATV System Technician, TCI Cablevision Inc, Fremont, CA 1991 - 1998
• Technician/Day Shift Supervisor, Avantek Inc, Milpitas, CA 1984 - 1991
• Airport Security Supervisor, Wackenhut, San Jose, CA 1983- 1984
• Multi Craft Instructor, APO NY Germany, 1981 - 1983
• Communication Expert, US ARMY, APO NY Germany, 1979 - 1983
Education
Associate of Art, Administration of Justice, San Jose University, San Jose, CA
NCTI Certified, CATV System Technician, Denver, CO
ABM Nortel Certified, Cornerstone Technician, Denver, CO
Certification
Skils
Results-oriented, high-energy, hands-on professional, with a successful track record of accomplishments in the; blood banking, training/development, communicational, electrical, construction support industries. Major strengths include strong leadership, analytical, competent, team player, excellent communication skills, dutiful respect for compliance in a regulated environment, skilled supervisory in coaching employees. Thorough knowledge in reading blue prints, schematics diagrams, NEC, GO95, OSHA & cGMP process and a clear vision to accomplish the company goals. Computer and Internet literate.
-Facilitated educational projects successfully over the past two years for Northern California Region (300+ personnel)-Successfully supervised six contract support with a 22-man crew for the AT&T Broadband systems located in the bay area. Provided customer intervention/resolution, training in Telephony® and Customer Care, Manpower Scheduling, Quality Control and Payroll. -Chief point of contact for the AT&T telephone and provided tech support either remotely or on-site for the ABC Affiliated TV stations experiencing communicational problems. Used interference cancelling dishes, supported MMRV’s (mobile microwave relay van’s) and followed FCC guidelines