Objective
Due to my combined interest in travel and working with people of all kinds, I would like to apply my expertise in Customer Service as a Receptionist or Hotel Assistant. My experience in Customer Service involves travelling as well,so I'm well inclined in dealing with people whose main concern when travelling is their comfortabilty and assurance
of safety and security and other matters that may irritate passengers during travel.My personality and skills are well- suited to this line of work as noted on my attached reume.
Experience
RSSR (RESERVATION AND SALES SPECIALIST REPRESENTATIVE)
Concentrix Daksh Services Philippines Corporation
Sept 07, 2012- July 20, 2014
Job Description:
? Book a reservation.
? Makes and confirms reservations for passengers on scheduled airline flights: Arranges reservations and routing for passengers at request of TICKET AGENT or customer.
? Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
? Reconfirm passengers flight and advise of changes in flight plan or to cancel or confirm reservation.
? May maintain advance or current inventory of available passenger space on flights.
? Assist passengers in checking in and send boarding pass to their email
? Advise them about the baggage policy and restrictions
? Assist them on other querries such as gen info regarding their flights.
? Provide professional customer service.
PSA/CSA (Customer Service Agent)
Airphil Express Inc.
Probe Aviation and General Services
Laoag International Airport
Ilocos Norte, Philippines
(Dec 18, 2011- June 30, 2012)
RAMP AGENT
? Responsible for directing aircraft into the gate, loading, unloading and sorting all luggage and freight, de-icing the plane, servicing lavatories, filling the plane's portable water supply and directing the aircraft during gate push-back.
CUSTOMER SERVICE
? Addressed inquiry or issue regarding your airline travel plans. Airline customer service agents, or CSRs, assist in multiple areas at the airport. From the ticket check-in, baggage claim and the gate.
GATE AGENT
? Work inside airport terminals at the boarding gates. Help with boarding and deplaning aircraft, printing boarding passes, assisting standby passengers, monitoring jet way doors and more.
TICKETING AGENT
? Sells tickets for transportation agencies, such as airlines, bus companies, railroads, and steamship lines: Plans route and computes ticket cost, using schedules, rate books, and computer terminals.
? Ensures that cabins, seats, or space is available.
? Answers inquiries regarding airplane schedules and accommodations.
? May check baggage and direct passenger to designated concourse, pier, or track for loading.
? May make public address announcements of arrivals and departures.
On-The-Job-Training
Java Hotel, Laoag City
Ilocos Norte, Philippines
Front Office Services NC II
(April-May 2011)
JOB DESCRIPTION
? To welcome the arriving guests.
? Providing information service.
? Receiving and processing reservations
? Filling of the arrival and departure register.
? Dealing with complaints and handling them.
? Communication and coordination with other departments.
? Doing Check in & Check out.
Counter Food Attendant
Jollibee Bacarra Rd. Laoag City,
Ilocos Norte, Philippines
(Summer 2008)
JOB DESCRIPTION
? Taking orders from the customers
? Collecting their ordered dishes
? Having an eye for detail – handing over the right dish to the right customer
? Handling the billing procedure
? Keeping a record of the monetary transactions
? Serving foods and drinks from the counter
? Ensuring timely delivery of dishes
? Providing excellent customer service
Practice Teacher
Mariano Marcos State University-Laboratory High School
Laoag City, Ilocos Norte, Philippines
Social Science Subjects (Economics/ World History)
Values Education Subject
TTI: Prof. Carolyn G. Paguyo
Prof. Jayson L. Antonio
(June- Oct. 2010)
JOB DESCRIPTION
? Prepare complete, concise, daily lesson plans
? Apply teaching techniques based on sound learning principles
? Submit and discuss lesson plans with the Cooperating Educator prior to presenting the lesson
? Develop unit plans, when appropriate, and submitting and discussing them with the cooperating educator prior to presenting the unit
? Comply with all reasonable requests made by the Cooperating Educator
? Learn about their students
? Make seating charts and learning their students' names
? Maintain ethical interpersonal relationships with their students
Education
Scholastic Record
Vocational
Front Office Services NC II
Marcos Agro-Industrial School,
Marcos Ilocos Norte
TESDA, Laoag City, Ilocos Norte
Philippines (2010-2011)
Secondary Level
Lagro High School,
Novaliches Q. C., Philippines
(2000-2001)
Ablan Memorial Academy
Solsona, Ilocos Norte, Philippines
FIRST HONORABLE MENTION
(2001-2005)
Elementary Level
San Vicente Elementary School
Diliman Q.C, Philippines
WITH HONORS
(1993-2000)
Tertiary Level
Bachelor of Secondary Education
Major in Social Science
Mariano Marcos State University-College of Teacher Education
Laoag City, Ilocos Norte
Undergraduate Thesis Title: “IMPROVING THE PERFORMANCE OF THIRD YEAR STUDENTS IN WORLD HISTORY THROUGH QUIZ BEE”
Certification
SOLAS (Safety Life at Sea)
Magsaysay Training Center
Times Plaza Bldg. 6F, UN Ave.
Manila
May 2-12, 2014
Certificate of CompletionIBM-IMPACT
(Integrated Module on Process and
Communication Training) Program
Takuat Training Center, Laoag,
Ilocos Norte, Philippines
August 17, 2012
Certificate of Completion
IBM Global Process Services Training
United Airlines Domestic Reservation
Hanston Square Bldg.,
Ortigas Center, Pasig City
October 20, 2012
Certified Land Mobile Operator
(Permit No. 301210)
National Telecommunication
Commission
May 07, 2012
Expiration Date: May 06, 2013
Restricted Radiotelephone Operator’s
Land Mobille Training
National Telecommunication
Commission
May 04, 2012
Laoag International Airport
Licensed Load Controller
(Permit No. 12-00LAO)
Q300/Q400
Expiration Date: January 31, 2014
January 05, 2012
R-1 Hangar, APC Gate 1
Andrews Ave., Pasay City
Flight Technical Division
Airport Safety and Airside Driving
Seminar
February 16, 2012
Civil Aviation Authority of the Philippines
Laoag International Airport
Dangerous Goods Familiarization
December 13, 2011
NAIA Terminal 3, ASD Training
Pasay City
Aircraft Headset Course
December 09, 2011
R-1 Hangar, APC Gate 1
Andrews Ave., Pasay City
APX M & E Technical Training
Skils
I am a "People Person". I am patient and attentive and can communicate clearly in English. I am willing to learn and undergo training to enhance my product knowledge. I can work under pressure as well.