Objective
To obtain a position where I can show my knowledge of customer service and to accomplish many challenging tasks along the way.
Experience
04/10 – 09/11 Swissport Inc. Jamaica, NY
Passenger Services Agent
- Provide check-in assistance, ticketing, reservations, re-booking of itineraries, and boarding passes for passengers
- Checking and acceptance of passenger luggage
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, hazmat and airfreight acceptance guidelines
- Communicate clearly and accurately with customers as well as ground and aircraft personnel.
- Provide accurate gate information, flight arrival and departure information, as well as answer general inquires
- Boarding flights and escorting passengers to aircraft as needed
12/09 – 06/10 John Santora Law Office Lynbrook, NY
Internship
- Researched information that pertained to each case
- Attend trials at courts
- Took observations of various lawyers and the lawyer I interned for
- Read depositions on each case I studied
- Handled many car accident and malpractice cases
- Attended and observed arbitration meetings
- Organize documents for each case chronological
- Answered calls and emails for the lawyer
03/07 - 03/08 Superior Technical Resources Jamaica, NY
Clear- Registered Traveler Program
Customer Service Specialist
- Explained and enrolled interested customers into the program
- Aimed to make many sales
- Secured lanes located near the security gates
- Expedited CLEAR customers through the security lanes
- Used biometric devices to obtain customer’s biometrics
03/06 – 01/07 CVS/Pharmacy Jamaica, NY
Cashier
- Operated a cash register
- Restocked inventory when needed
- Provided excellent customer service
- Maintained store appearance during slow hours
- Handled return and exchange transactions
- Calculate contents of register at the end of every shift, including cash, credit card, checks, coupons and return slips
Education
08/08- May 2012 Queens College Flushing, NY
Major: Political Science
Concentration: International Studies
09/02 – 06/06 Jamaica High School Jamaica, NY
H.S Diploma: Regents Diploma
Certification
Business Empoyment Skills Certificate
Skils
Microsoft Office Word
Microsoft Office Excel
Microsoft Office PowerPoint
Microsoft Office Access
Accomplish tasks in a timely and organized manner