Objective
To utilize my skills and experience in technical sales and customer service in a professional environment.
To utilize my skills and experience in training and supervising others.
To secure a long-term position with a good company with which I can learn new business skills and grow professionally.
Experience
I have over 10 years experience in customer service and technical sales.
Designated Mentor/Trainer for new employees at 800.COM.
Resolved customer service returns/disputes. Effective problem solving skills.
Capacity to balance multiple projects efficiently and effectively.
Motorcycle Rider Coach, Safety Instructor
Latus Motors Harley-Davidson, Rider's Edge
870 E Berkeley St.
Gladstone, OR 97027
(503) 542-7576
June 2004 - Present
I train new riders in mental and physical skills necessary to ride a motorcycle with minimal risk in street and highway conditions. I conduct and correct the Knowledge and Riding Skills Tests.
I introduce new riders to the benefits of Harley-Davidson Ownership and their future business relationship with our Harley-Davidson Dealership.
I have been recognized three times as an Outstanding Instructor for my effort, support, dedication and commitment to the Motorcycle Safety Foundation.
I perform maintenance and repairs on our fleet of training motorcycles.
I am certified by the Red Cross in First-Aid and CPR.
Sales Coordinator
Parker Hannifin Corporation, Cylinder Division
13908 N Lombard St.
Portland, OR 97203
(503) 285-0884
June 2006 - June 2008
As a Sales Coordinator, I assisted customers with the selection of Hydraulic and Pneumatic Industrial Cylinders.
I provided Customer Service via telephone, e-mails and faxes. I performed computer data entry.
I quoted prices and lead-times for custom orders.
I resolved issues regarding shipments, delayed orders and corrections.
I expedited orders to meet our customer’s demands. I tracked production and shipping.
I read mechanical drawings and advised of dimensions and performance of industrial cylinders.
I advised customers regarding repair items for the maintenance of their industrial cylinders.
I advised of part numbers. I filed and coordinated data.
Service Adviser, Assistant Service Adviser
Bob Lanphere's Beaverton Honda (Auto)
12520 SW Canyon Road
Beaverton, OR 97005
(503) 710-7564
March 2005 - October 2005
As an Assistant Service Adviser, I answered the phone and scheduled service appointments for customers. I made recommendations for scheduled maintenance. We used ADP software.
I checked in the customer's vehicles and cashiered upon check-out.
As the Service Adviser in our Express Lube Service, I checked in our customer's vehicles and advised what maintenance and repairs were needed.
My customer's surveys of my performance reflected 100% satisfaction.
Customer Relations Manager
Sitel, General Motors Customer Assistance Center
23175 NW Bennett St.
Hillsboro, OR 97124
(800) 367-5690 code 10498
April, 2002- March, 2005
I resolved consumer’s concerns regarding their General Motors vehicles.
I functioned as a mediator between consumers and our General Motors dealerships.
I worked to keep our customers satisfied. I did anything I could to assist our customers. I was formally recognized on several occasions for satisfying our customers.
I assisted my teammates with resource assistance and mechanical or technical information.
I used the computer in all of my work. Familiar with Siebel Software.
I balanced multiple projects efficiently and effectively.
As an entry position, I serviced customer's who owned Buick, Chevrolet, GMC, Oldsmobile and Pontiac vehicles. Within six months, I "graduated" to the Cadillac & Hummer division.
Motorcycle Safety Instructor
Team Oregon Motorcycle Safety Program
221 St/Ag, Oregon State University
Corvallis, OR 97331-2216
(800) 545-9944
March, 1999 - June, 2004
Similar work duties as at Latus Motors Harley-Davidson, Rider's Edge above.
Product Support Specialist Lead
800.COM
1516 NW Thurman St.
Portland, OR 97209
September, 1998- April, 2002
I assisted customers with accurate technical information about Home Electronics and Entertainment Equipment. I trained and coached new employees. I created Training Programs in PowerPoint Software. I met and exceeded company standards and goals including number of customer contacts, time constraints, sales goals and meeting customer satisfaction. I maintained a high closing rate. I exclusively served all of our Spanish-speaking customers. I resolved issues regarding repairs, returns and shipping. I used the computer in all of my work. Familiar with Excel and Outlook Software.
Assistant Manager
US Outdoor Store
219 SW Broadway Blvd
Portland, OR 97205
(503) 223-5937
September 1980 - May 1998
I sold sports, skiing & mountaineering equipment and clothing. I functioned as cashier. I developed and implemented department procedures. I directed and supervised staff at trade-show booths. I contacted suppliers and manufacturers regarding repairs or replacement of defective products. I tracked and ordered inventory. I assisted in the development of advertising.
Education
I am currently pursuing my Associates Degree in Accounting at Portland Community College, part-time.
I had previously attended Portland State University. My course work includes Accounting, Mathematics, Business Administration, Communications, Marketing, Economics, History and foreign languages including Spanish and German.
I graduated from Grover Cleveland High School in Portland, OR.
Certification
Skils
Excellent Computer skills. Familiar with most business software, including Excel and Power-Point. Type 35 w.p.m.
I am skilled and experienced in training and supervising others. Effective problem solving skills. Capacity to balance multiple projects efficiently and effectively.
I had worked as a volunteer in the 2008 Presidential Campaign.
I canvassed potential voters via telephone and in person, door-to-door.
I coordinated events to gather supporters together and generate enthusiasm.
I enlisted new volunteers and registered voters.
I have volunteered with the Children's Heart Foundation since 2007. I worked at the '07 and '08 fundraising events.
I had volunteered as a motorcycle safety instructor since 1999.