Customer Experience Coordinator

 Restocked sales floor’
 Separated items into each department
 Cashier
 Provided excellent customer service
 Processed items to prepare for sales floor

 Led a team to meet and exceed sales and protection plan goals
 Taught employees how to accomplish promotional add-ons to services beyond Home Depot
 Maintained and communicated all projects and sales events within department
 Resolved all major customer complaints
 Restocked departmental aisles and supervised employees on stocking aisles
 Handled customer sales

 Supervised a staff of 10 employees, including other supervisors and sales associates.
 Generated schedules for all employees
 Participated in the hiring process, assisted with new employee training, and processed payroll.
 Responsible for disseminating corporate level correspondence regarding policies and procedural updates to staff.
 Implemented daily goals for store and maintained staff completion of goals.
 Responsible for all store opening and closing processes.
 Processed customer sales returns, exchanges, and price adjustments.
 Reviewed weekly sales reports and provided management with summaries on revenue totals.
 Managed store inventory weekly.
 Maintained employee personnel files ensuring up-to-date documentation.
 Provided administrative support for general office tasks

 Assisted customers with purchase selections.
 Promptly answered telephone customer inquiries.
 Handled cash & credit register transactions, inventory room organization, product identification, and unloading & restocking inventory.

 Ensure each customer has an outstanding experience
 Answers telephone
 Direct cashiers to recover the store
 Oversees sales and TJX goal
 Solve customer issues and concerns
 Ensure all employees receive breaks and all departments are scheduled and staffed
 Mentor new cashiers
 Handles all transactions
 Ensure department is properly stocked