Objective
To obtain a Position where my natural strengths will greatly contribute to the Company's main goals and objectives: Satisfied Customers and Clients.
Experience
1) MCI, Team Lead, Greenville, SC , 06/02 to 06/06
Learned all aspects concerning cold calling customers; trained new employees how to present and close sales, handled scheduling and payroll hours, and trained new Assistant Team Leads how to become full Team Leads.
2) APAC, Customer Service Representative, Davenport, IA, 11/99 to 05/01
Performed balance transfers to lower interest rates for Citibank customers in an inbound call center; completed credit card applications, and maintained a professional standard of excellence in service towards every customer.
3) O.A.X., Sales Consultant, Davenport, IA, 04/98 to 11/99
Informed prospects of- and sold- high quality oak home and office furniture; managed all financing and cash handling responsibly, and followed up on contacts to create repeat business and a loyal customer base.
Education
Certification
Skils
Leadership Skills:
Responsible for helping new and seasoned co-workers alike develop the necessary understanding and skills to implement new changes the company would present to provide more efficient service to the customer on a continual basis. Also took initiative and presented ideas and concerns in various team meetings; both as a voice that represented the hourly worker’s viewpoint to management, and a voice that represented management’s viewpoint to the hourly workers- contributing to harmony within the company.