Objective
To work in a company that values quality, offers growth opportunity and hard work.
And I am now looking to build on my extensive range of technical skills within a suitably challenging role. I am keen to achieve further professional development.
Experience
Customer Service Representative – Drs. Nicolas & Asp Medical and Dental Centre
January 2009 - Present
? Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments from the patients.
? Receive payment and record receipts for services.
? Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating computers to work with pay records, invoices, balance sheets and other documents.
? Greet patients entering establishment, determine nature and purpose of visit, and direct or escort them to specific doctor.
? Hear and resolve complaints from patients
? File and maintain records.
? Transmit information to the patients, using computer, mail, or facsimile machine.
? Schedule appointments, and maintain and update appointment of the patients.
? Analyze data to determine answers to questions from patients.
? Provide information about establishment, such as location of the clinic, employees within the organization, or services provided.
? Keep a current record of staff members' whereabouts and availability.
? Calculate and quote rates for treatments, insurance policies, and other services.
Receptionist – Lighthouse FZ LLC., Media City Dubai UAE
April 2008 – October 2008
? Managed the front desk jobs that includes telephone activities, customer inquiries, encoding the Invoices & LPO’s
? Responsibilities include all office activities including typing, filing, and reception
? Setting up appointments and meetings for the boss
Tele-Sales (Telemarketing) - Blu.dot Incorporation, Philippines
2006 - 2007
? Handles Customers thru telephone and ensures satisfactory customer service.
? Selling products thru telephone.
? File sales, marketing and training correspondence
Front desk Officer / Translator / Interpreter - Nissin Company, Japan
2001 – 2006
? Duties include: reception, information about the company.
? Translate spoken communications, such as speeches, presentations, conversation, meetings and interviews.
? Translating the customers language to Tagalog, English and Japanese languages
? Handles Customers personally and ensured satisfactory customer service.
Secretary cum Receptionist - Fortune Trade and Company, Philippines
2000 – 2001
? Managed the front desk jobs that includes telephone activities, customer inquiries, encoding the Invoices & LPO’s
? Responsibilities include all office activities including typing, filing, and reception
? Setting up appointments and meetings for the boss
Education
Tertiary: AB Communication Arts
Colegio De San Juan De Letran - Manila, Philippines 1998 – 2000
Secondary: Colegio De Sta. Cecilia - Valenzuela City, Philippines 1994 – 1998
Primary: Colegio De Sta. Cecilia - Valenzuela City, Philippines 1988 – 1994
Certification
Skils
? Computer skills include Microsoft Excel, Access, Word, PowerPoint, Outlook & the Internet
? Excellent problem solving and communication skills. Accustomed to long work hours.
? Public relations oriented specially in customer handling and services
? Languages: Tagalog, English and Japanese.
Fast learner and a hardworking person.