Objective
Experience managing the IT department that provides support and assistance to 31 stores and Head Office relative to the POS, ERP, Payroll and Timekeeping concern. Provide resolutions not to hamper the operations that generate sales data. Contribute to have an effective business process flow that will help everybody eliminate the wrong doing procedure. Contribute to motivate technical staff to have strong belief with their knowledge and be dependent with their own capability. Manage program accuracy and zero bug free before the deployment.
Experience
IT officer December 2010-Present
CafeFrance Corp.
• Manage the completion of deliverables to the newly opened stores such as Pos hardware, software internet and telephone line installation. Accountability extends to stores phone bill payment monitoring. Hire and supervise technical staff of two. As the IT officer handles all training/orientation meeting schedules of the business partners with top management.
• Point person of all the issues that were encountered by the internal and external client relative to application/equipment/telecommunication and networking. Must provide resolution not to hamper operations (temporary or permanent)
• Manage the following application;
o POS application
o QAD application (ERP system)
o Payroll System
o Timekeeping Application
o Emedia Card Designer (loyalty card creation)
o Magnetic Stripe Programming
• Handle the following transaction for the stores to be opened;
o Purchase of the hardware and software requirements
o Application for the telecommunication installation (internet and telephone line)
o Provide the supporting document for the processing of the POS permit
• Administer other task;
o Monitor the telephone bill of all stores
o POS cancellation processing to BIR
o Inventory of the computer equipment (defective and functional)
Senior Personnel Consultant June 2008- Dec 2010
Jupiter Systems, Inc.
• Handles implementation of the Payroll/Timecard and HRM module up to the live run and user acceptance.
• Provide assistance to the client during the process of implementation offsite and onsite
• Provide assistance to the accounting regarding billing and collection concern
• Handles multiple clients for implementation. Provide business process assessment and training to the end user prior to the start of the project implementation
• Provide status report regarding client project development for execom presentation
• Provide training of the personnel module to the newly hired consultant
• Manage client expectation with regards to the deliverables and the after sales support
• Handles pre-sales activity for the prospected personnel clients with sales agent
Project Coordinator 2004- 2008
Jupiter Systems, Inc.
• Handles monitoring of the Billable & Chargeable of the project consultants activity
• Prepare the monthly Productivity report of each consultant to be presented in the execom
• In charge in receiving call of the client and must be coordinated to the concerned consultant.
• Prepare the billing of the billable activity to be forwarded to accounting
• Monitor the actual billable man-hours consumed by the implementer against the prepaid man-days during implementation process. Tie up with accounting records
• Compilation of the accomplishment report as supporting documents to the billing
• Handles the Project Monitoring System (PMS). A web –based program on which can we retrieve/ extract and record the accomplished activities of each consultant being done via web.
HELPDESK TEAM MEMBER 2002-2004
Jupiter Systems, Inc.
• Provide assistance and support to the clients enrolled in the maintenance program
• Responsible in receiving calls for those client with concern in the program
• Record and monitor the status of the reported issues
• Provide the status of the reported concern to the client
• Generate monthly report for execom presentation
• Contribute ideas to improve the helpdesk procedure in order to provide effective resolution to the client concern.
JR. BILLING & COLLECTION STAFF
Jupiter Systems, Inc.
• In-charge to follow up the pending receivables
• Provide reports regarding the status of the pending receivables on a weekly basis for execom report
• Communicate to the department concern the reason behind pending receivables
Education
Certification
Skils