Objective
Seeking challenging work whereby I could utilize, perform, and accomplish and where I can enhance my knowledge, and contribute to the growth of the organization with my skills and experience.
Experience
02/09-Present Plastipak, Pineville, La.
Shift Supervisor
Responsibilities as Shift Supervisor is to make sure that the company associates functions within the ISO/Team environment are properly performed and conduct line and lab checks daily. Record data on forms provided, complete destructive and non-destructive testing. Ensure that all bottles are correct before they are shipped and all scrap is recovered and procedures are followed. Also to place associates in proper assignments to perform these duties as explain above.
10/03-11/08 SeaCor Marine, Houma, La.
Captain
Navigated, operated, managed and ensured the care and safety of the vessel and its equipment. The safety and well being of the crew as well as overall personnel management and security of all other persons on board were my responsibility. Kept employees fully informed of, and to adhere to, all U.S. and other relevant laws, regulations (Federal and state), and directives affecting the operation of the vessel to include port briefing. Experienced in public speaking (introduction briefing given to passengers which includes safety announcements is a requirement of the job; etc.). Maintained a rapport with the guests - customer service aspect is extremely important.
5/98-3/04 Quik Rent, Alexandria, La
Account Manager
Provided excellent customer service while contacting and interacting with delinquent customers in order to renew their agreements. Managed telephone and field collections for an assigned area and achieved 100% of all collection goals. Performed the duties of store manager in their absence. KEY RESPONSIBILITIES: Customer Satisfaction: Greet all customers and answer telephone with professionalism and courtesy. Created and closed all lease agreements. Accepted customer payments and establish proper due dates. Responded to customer complaints and resolved each in a manner. Retained and inventoried customer’s previously removed furniture and appliances. Prepared and explained the customer contract agreement to each customer.
6/90-5/94 Church’s Fried Chicken, Alexandria, La.
Asst. Manager
Opened and closed the store, prepared daily reports, deposits and managed 2nd shift crew, inspected the quality of the products, ensured the appearance of the store was customer ready at all times, interacted with customers and maintained the inventory of the store. Supervised and trained the team and shift leaders in the restaurant. During the shift, I maintained the restaurant to company standards by making sure the grounds, equipment and the overall facility was maintained in accordance with published policies.
Education
09/79-09/83 Buena Vista High School (Diploma)
04/87-04/89 Delta Business College (Associate Degree Accounting)
03/84-05/86 U.S. Army Construction (Equipment Operator)
Certification
12/06-12/06 Master of Motor Vessels of Not More Than 100 Gross Ton (Diploma)
08/07-08/07 Office in Charge of a Navigation Watch Bridge Resource Management (Diploma)
12/06-12/06 Operator of Uninspected Passenger Vessels (Diploma)
05/07-05/07 U.S. Merchant Marine Office (Certify)
07/07-07/07 5-Day Radar Observer Unlimited (Certify)
01/07-01/07 Defensive Driving Course (Certify)
Skils
*Proficient in Word, Excel, Access.
*Over eight years of communication, service skills.
*A/P & A/P; payroll, billing, collections, daily deposits.
*General various status reports, customer memos prepared customer contracts.
*Manage staff for two supervisors.
*Operate auxiliary machinery and systems, pumps, adductors, tillers, etc.