Objective
• To Manage the Customer Support Activities technically for IT products by achieving the company’s mission and objective with the acquired knowledge with the given opportunities by holding a responsible position with vertical growth of the company, which leads to the reputation to higher pedestal.
Experience
1. Integra Micro Systems(P) Ltd. C.S.E(Team Lead) July,2006 --- Till Date
Bangalore
2. A.A.I. Deemed University Technitian March,2006 – July 2006
Allahabad
3. Edunet Computers Service Engg. July, 2002 – March,2006
Varanasi
Directly responsible to manage customer relation for over all installation, Servicing, etc. of IT
products
4. Pradeep Enterprises Technician Feb.2001 -- May, 2002
Gorakhpur Xerox Machine, Digicontorl PCO machine
Education
High School C.B.S.E,
New Delhi
Sawan Public School
New Delhi 1994 53% Second Eng., Hindi, Math, Science, S.Std, S.U.P.W, Phy. Edu, Art
Diploma in Electronics Engg. B.T.E. Lucknow,
K.L.Polytechnic,
Roorkee 1999 65.3% Second I.M.E.D, T.S., E.I.M, A.V.S., T.E, Microprocessor & Application, C.S
Post – Diploma In Industrial Instrumentation & Industrial Transmission Technology D.D.U. University, Gorakhpur
C.E.D.T.I. (M.M.M Engg. College), Gorakhpur 2002 73.3% First D.A.S, P.C.A.I, D.C.N, E.P.D, Maintenance and Servicing of Electronics Equipment
Certification
Certificate in Computer Application and Programming U.P.De. Systems. Corp. Ltd.
Varanasi 2001 71-80 % B Softwares
Certificate in Computer Hardware, Assembly, Installation and Networking C.E.D.T.I, Gorakhpur,
Under HRD Scheme 2002 60.75% First Basic Electronics trouble Shooting and Networking
Skils
Familiar with Repair & Maintenance & Installation of IT Products such as High Speed Document
Scanners , Xerox Machines, Multi Functional Products, Printers and other IT products. Installation &
implementation of different Computer Software .
Familamiliar with electronics Equipments such as CRO, Function Generator, Scientific
Multimeter, Single Phase Transformer Winding, PCB Designing and mounting of components,
Components testing, Designing & Testing of Electronics Circuits on Breadboard
Hardware:
? Installations and maintenance of IT Products such as High Speed Scanners, MFP,Xerox etc.
? Installation and configuration of Ilink Software(Terminal emulation software)
? Installation, Configuration and Maintenance of machines.and inhouse built software
? Installations of High speed scanners of Avision , Canon , Fujitsu,Bell & Howells, H.Petc.
? Installations and configurations of Axis network Cameras
? Performing Demo of various IT products.
? IBM / EMC /Compaq – HP / Acer / Wipro / Tandberg Data / HCL / Dell/ Epson /Xerox & Samsung.
? Remote & Secure Tools
? Cisco VPN Client & Microsoft VPN / IBM Tivoli Framework ( for ASSET MGMT & Call Tracker/ PCAnywhere / Terminal Services, VNC & Net meeting.
Softwares :
• Star Office / MS-Office 97/2000 & Office XP/ PageMaker 4.0 & 5.0 / CorelDraw / Leap Office/ FT Gate, U-Get-Mail, Win Proxy Server & Wingate/HFXP/Scanall /AV Capture/ Capture Perfect, etc
Operating System:
• Dos6.22 / Win3.11 /Win9X /Win XP/ windows NT 4.0 / Windows 2000 & windows 2003 Servers & Professional & Basic Knowledge RED HAT LINUX installation.
JOB PROFILE with IMS(P) Ltd.