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Client Reationship Management, Operations Management

Objective


Dynamic, self-motivated marine professional, offering broad-based expertise in client relationship management, event and resources coordination, and production management in the marine and entertainment industry. Integrated astute technical and engineering background with strong drive to succeed. Creative problem solver, thrive under pressure and equipped with outstanding analytical, organizational, troubleshooting, and proactive business relations skills. Possess exceptional ability to build long-term productive relationships, resolve complex issues, handle complaints, and win customer loyalty.


Experience


MARINE ENGINEERING OPERATIONS



Commended for more than 10 years of experience as a commercial captain with MCA 200 ton license, and with over 5-year background as a marine project manager.



Carried out key tasks in broad event planning, management, command, and operations as an onshore marine manager and offshore commercial captain.

Created and executed procedures and schedules for operation, maintenance, and improvements of multi-million dollar assets.

Provided recruitment, training, and supervision of the staff and crew, as well as negotiated with key vendors, suppliers, and outside contractors.



CLIENT RELATIONSHIP MANAGEMENT

Rendered services geared to a wide array of demanding clients, including Fortune 500 corporations, internationally recognized recording artists, destination management professionals, and discerning luxury charter yacht owners and guests.



Maintained direct involvement with key clients, which include Archdiocese of New York (Papal visit), MTV and VH1 networks, IBM, Gillette, Andersen Consulting, and USSR Ministry of Arts.

Proficiently selected, negotiated, and directed vendors to ensure within-budget and timely completion of high quality deliverables.

Demonstrated excellent project management skills and sales techniques to uncover client needs and render solutions to satisfy those needs.

Served as a highly skilled problem solver and conflict manager with wide-ranging understanding of both tangible and intangible elements of the client experience.

Resolved arising problems with unknown people upon operations within various regions.



EVENT MANAGEMENT AND PRODUCTION

Served as an accomplished project lead with over 10-year experience in overseeing events, meetings, and concerts with size ranging from 10–30,000 participants.



Master-planned and initiated efforts in streamlining large and small audio, lighting, production, and venue teams, as well as strict budget guidelines.

Assumed full responsibility in coordinating, managing, and implementing strict production schedules as tour manager and artist representative or venue production manager.

Provided recruitment, training, and supervision, as well as negotiated with full- and part-time union and non-union crew, suppliers, and outside contractors.


Education


Mohawk Valley Community College, Utica, NY, USA

United Kingdom Sailing Academy (UKSA), Isle of Wight, United Kingdom

International Yacht Training (IYT), Fort Lauderdale, FL, USA

Bluewater Yachting, Antibes, France

National Association of Campus Activities (NACA), Liberty, NY, USA


Certification


Master of Yachts (MOY) 200-Ton Commercial License

MCA Maritime Business and Law | MCA Ship Stability and Construction

Bridge Resources Management | Advanced Sea Survival | Advanced Firefighting | Radar

Celestial Navigation | Medical Care Afloat | Cardiopulmonary Resuscitation (CPR) | STCW ‘95


Skils


Areas of expertise include:



General Management

Strategic and Business Planning

Experiential Marketing

Technical and Engineering Acumen Regulatory Compliance and Standards

Complex Systems Integration

Client Relations and Negotiation

Rapid Conflict Resolution

Leadership and Team Building


 


Willing to travel extensively and relocate.

Exeter, NH,
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