Objective
To support organisational growth with the application of all that I have learnt through scholarly and professional pursuits by transcending this knowledge, thus, culminating in a long and fulfilling career in the maritime industry.
Experience
APL CO. PTE. LTD. Jan 2011 – Aug 2013 (Left to pursue further studies.)
456 Alexandra Road, #19-00 NOL Building Singapore 119962
Job Description: Cargo Controller - Global Network Operations (Last drawn $2,900.)
• Cargo Intra-Asia Line Hauls.
o Cargo control for 5 weekly services from the SEA region to the Indian Sub-continent, Arabian Gulf and Red Sea regions.
o Performed weekly rotation between cargo planning and service reporting.
o Functioning as a node to the South East Asia network and the in-between point for the departments of trade, planning, sales, marketing and network.
o Daily correspondences with regional front line offices.
o Maintained an average of 95% capacity for all sailings in 2011.
o Improved the automation of Excel reports within a year of joining APL.
• Cargo Short Sea
o Cargo control for all feeder vessels, Post-Panamax and below, sailing within the North Asia, South-East Asia and South Asia regions.
o Reporting for SEA North-South Pipe utilisation.
o Created report forecasting for 18 additional feeder services in South-East Asia, South Asia and Middle East, which remain highly requested by teams from sales, marketing and trade.
o Improved backhaul reporting automation for Cargo Short Sea.
o Expanded Cargo Short Sea to include Feeder Control.
o Expanded into Middle East short sea control.
• Cargo Diversion (Lead)
o Attended to critical requests globally to divert cargo that is already on sea by evaluating the most cost effective and efficient methods.
o Professional experience in settling urgent customer needs.
o Daily correspondences with international front line offices including personal contact with high level personnel.
o Decreased errors and increased reaction time to requests by creating uniformed procedures while maintaining flexibility.
o Attained high levels of customer service by reducing both the number of complaints and the severity per case.
o 50 requests per day on average performed concurrently with Cargo Short Sea and Cargo Europe responsibilities.
• Cargo Europe
o Cargo control for 7 weekly services from Asia to Europe under the G6 Alliance.
o Performed weekly rotation between cargo planning and service reporting.
o Close communication with alliance partners as well for pre-planning and utilisation of allocated slots.
o Functioning as a node to the South East Asia network and the in-between point for the departments of trade, planning, sales, marketing and network.
o Maintained accuracy of every Cargo Europe report to a 1-2% error threshold.
LION RIG BUILDER PTE LTD Mar 2010 – July 2010
18 Boon Lay Way # 10-135 TradeHub 21 Singapore 609966
Job Description: Business Development Intern
INSIGHT ADJUSTER & SURVEYORS PTE LTD Nov 2004 – April 2005
8 Shenton Way #46-03 Singapore 068811
Job Description: Surveyor Intern
Education
MSc in Marine Policy 2013 – 2014
CARDIFF UNIVERSITY, United Kingdom
Modules –
• Marine Policy (Major)
• Law of Carriage of Goods by Sea
• Port Policy
• Maritime Economics
Bachelor of Transportation Management 2009 – 2010
UNIVERSITY OF APPLIED SCIENCES NHL, The Netherlands
Obtained Certificate of Attendance for Crisis and Crowd Management Course
Modules –
• Maritime Business Law
• Maritime Transportation
• Ship Broking & Chartering
• Ship Planning & Hazardous Cargoes
• Marine & Offshore
• Logistics
• Management Accounting
• Terminal Design
• Port Economics
• Offshore/ Dredging/ Human Resource
Diploma in Maritime Transportation Management 2003 – 2006
SINGAPORE POLYTECHNIC, Singapore
Certification
Skils
Core competencies include:
• Organisational Management.
• Crisis Management.
• Technical Expertise in main Microsoft Office suites.
• Voyage Management.
• Information Analysis.
• Customer Expectation Management.
• Supervision and Training.
I relish the challenge of new situations as I seek to grow as a professional and an individual. My unique education path attained in Singapore, The Netherlands and the UK, promotes my global view of the maritime community. Through my professional experience, I am accustomed to multiple tight deadlines, high pressure situations requiring methodical thinking, high volume of emails on a daily basis and flexible working hours.