Objective
A highly qualified, professional "Business Development & Sales Manager" with wide intensive cross-functional experience in local/international operations of shipping/freight forwarding industry. Seeking a challenging high managerial position in a multi-national, well reputable organization specialized in international transportation. More than ten years of multiple experiences, most related to air and ocean freight forwarding (Door-to-Door) combining high public relations, communication, negotiation and leadership skills. Proven track history in improving operations and increasing profitability with training courses shown below. Efficient ability to conduct business in both Arabic and English languages.
Experience
Employer: An Int'l IATA/FIATA Licensed Freight Forwarder Country: Egypt
Job title: Business Development & Sales Manager
From: July 1st, 2007 To: Recently
Plan, development & implement current / new business as well as sales and marketing activities in order to meet company's goals for retention growth and profitability. My job responsibilities are:
• Execute responsibilities of a company director according to lawful and ethical standards.
• Business planning.
• Supply chain management.
• Import / export monitoring, planning and development.
• Launch and implementation new business / services.
• Plan and manage internal communications and awareness of corporate direction, mission aims and activities.
• Recruit, manage, train and motivate direct reporting staff according to company procedures, policy and employment law.
• Select and manage external agencies.
• Self development and continuing personal development.
• Distribution channel analysis and development.
• Manage relevant reporting of management and financial information for sales and marketing departments.
• Plan and implement marketing strategy including advertising and public relations.
• Plan and implement sales and customer retention and development.
• Plan and manage sales and management resources according to agreed budget.
• Maintain and development corporate image and reputation as well as protect and development company's brands using suitable public relation activities management.
2- Previous
Employer: Amro Air Freight Ltd. Country: Egypt
Job title: Int'l Operations & Sales Deputy Manager
From: January 1st, 2002 To: June 30th, 2007
Acts on behalf of general manager – CEO – dealing with all assignments of Int'l Operations and Sales Department. My job responsibilities were:
• Manage day-to-day local/int'l operations, import and export, air and specially ocean.
• Complete responsibility for: establishment new overseas agencies, auditing and approving either exclusive or non-exclusive agency agreements as well as gaining best net / buying rates from our agents' network.
• Declaring int'l shipping instructions of import air/ocean freight.
• Discuss and arrange shipping plans with customers and shipping/air lines.
• Monitor and update all routing orders, daily loading & delivery reports.
• Arrange collection of shipments and booking of cargo space for outbound and inbound routing through our overseas agent's network.
• Lead preparation, submission, tracking and closing of quotations and offers.
• Training and coaching sales team members.
• Enhance and build solid long-term relationships with clients.
• Consult with clients after sales or contract signing in order to resolve problems and to provide ongoing support.
• I handled more than 150 TEU - import and export – in person during 2006.
• Increasing sales 300% by gaining very special rate deals with shipping lines.
Employer: Amro Air Freight Ltd. Country: Egypt
Job title: Chief Accountant
From: February 1st, 2001 To: December 31st, 2001
I had this job during working in the hotels field. I keep working in both jobs in the same time for more than two years. My job responsibilities were:
• Managing documentary circles for customers and overseas agents.
• Settling monthly accounts.
• Balances of overseas agents.
• International operation account.
Employer: Pharaoh Egypt Hotel Country: Egypt
Job title: Shift leader, Receptionist
From: August 1st, 1999 To: July 23rd, 2003
• Guest contact and relations.
• Public relations.
• Achieving high standards of customer satisfaction.
Employer: Egyptian Armed Forces Country: Egypt
Job title: Commander – First Lieutenant
From: January 1997 To: June 1st, 1999
My job responsibilities were all in military and leadership field.
Education
• Stress and Time Management, 2007.
• Network Marketing training and workshops, January 2004 to March 2005.
• Leadership training and workshops, January 2004 to March 2005.
• Setting goals training and workshops, January 2004 to March 2005.
• Team building training and workshops, January 2004 to March 2005.
• CASS (Cargo Accounts Settlement System) – Presentation workshops, 2004.
• Integrated Financial Accounting Diploma – Microsoft certified, 2003.
• Integrated E-Accounting Diploma – Microsoft certified, 2003.
• Financial accounting complete documentary circle, 2002.
• National Bank of Egypt – 18 months training ended at Jan. 1997.
• English language intensive courses up to toefle levels, 1993 to 1996.
B.Sc. of Commerce and Business Administration, Major in Accounting, Grade: Good, Helwan University, May 1996.
Certification
• Dangerous Goods Regulations (DGR1) Initial – IATA Course, 2006.
• Cargo Skills and Procedures Regulations – IATA Course, 2006.
• Integrated Financial Accounting Diploma – Microsoft certified, 2003.
• Integrated E-Accounting Diploma – Microsoft certified, 2003.
Skils
• Excellent implementation of policies and regulations according to company's rules.
• Team building, Leading & motivational skills.
• Communication and Interpersonal skills.
• analytical & Problem solving skills.
• Challenger.
• Multi-task ability.
• Ambitious.
• Ability to work in physically and mentally demanding environments.
• Lead and execute business within team work and fully controlled.
• Excellent literate with IT skills (MS-office, Internet applications).
Perhaps you are seeking a massive addition to your Business Development and Sales team or your International Operations team. A new person who can provide innovation approaches to achieve goals; a new person who is capable of making decisions, solving problems and efficiently communicate with colleagues, clients and overseas agents as well.
As a professional teamwork player; my background and skills makes me a highly qualified "Business Development / International Operations Manager" in freight forwarding/shipping industry. I have built a reputation for making decisions in fair consistent manners. In addition, constant negotiations with all management levels and staff have strengthened my interpersonal skills. In relation to leadership, I have an extensive experience as I had been served as a fighter commander (First Lieutenant) in the "Egyptian Armed Forces" for more than two years.