Objective
I am looking forward for the new challenges that will help to make a bigger improvement and perspectives in my professional job. I would like to realize myself.
Experience
Feb’06-Jun’06 Assistant Housekeeper (Deputy Chief Housekeeper) on board M/S Amadea, Sea Chefs. Assigned to prepare the ship during Dry Dock refit. Carrying out Dry Dock refit Yokohama, Japan, Starting up M/S Amadea.
Jan’05-Dec’05 Assistant Housekeeper (Deputy Chief Housekeeper), M/S Asuka, NYK Cruises. Responsibilities to meet unspoken customer needs, to make sure that cabins cleanliness is up to guest satisfaction, to make material requisitions and reports. Taking care about guest laundry. Cruising Japan, Word Cruises.
May’03-Oct’03 Cleaning Specialist, M/S Legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsabilities to deal with guests requests and problems, to make sure that ship cleanliness is up to guest satisfaction, separate jobs for a crew, time sheets, to make requisitions and reports, dealing with luggage. Leading 100 crew. Doing Word Cruises.
Jan’02-May’03 2nd Housekeeper (Deputy Chief Housekeeper), M/S legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsibilities to deal with guests requests and problems, to make sure that cabins and ship cleanliness up to guest satisfaction, separate jobs for a crew, time sheets, to make requisitions and reports, deal with luggage and guest laundry. Leading 100 crew. Doing Word Cruises.
Jun’01-Jan’02 Stateroom Attendant, M/S Legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsabilities to meet unspoken customer needs, to clean cabins.
Jan’01-Jun’01 Room Service Supervisor of the Shift, M/S Legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsibilities to maintain and look after room service equipments. To make sure job of the shift going in order.
Jan’00-Jan’01 Room Service Attendant, M/S Legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsibilities to provide food and drinks service to guests cabins.
Sep’99-Jan’00 Cleaner, M/S Legend of the Seas, RCCL (Royal Caribbean Cruise Lines). Responsibilities to clean public area.
Aug’97-Aug’99 Assistant Manager, “Ralinga” estate agency in Lithuania. Responsible in sales departments for residential and commercial properties. Dealing with legal authorities as well as the government and financial institutions for mortgage and loans services.
Dec’96-Aug’97 Administrator on the front desk, “Balatonas” four stars hotel in Lithuania. Responsibilities to deal with guests requests and problems, to book rooms.
Education
University Civil and Construction, 1996-1999
VGTU Sauletekio al., Vilnius, Lithuania
High School 12th grade
Completed 1996
Certification
STCW 95
Crowd Management courses
Certificate of Achievement in The Service Difference System: Module, Guiding Customer Conversation, Connecting With Customers, Meeting Unspoken Customer Needs
Emergency Response Training
Hazardous Material Training
CSCS Food Service Sanitation Training Course for Managers and Supervisors of Cruise Ships
Skils
Computer literate: Proficient in MS Office, Microsoft Word, Excel, PhotoShop, Lotus and PC files.
Languages: Lithuanian (fluent), English (fluent), Russian (fluent), Polish (speaking), German (beginning).
Professional experience in Housekeeping Management on board Ocean Going Passenger Ships, including very luxurious Cruise Ships, about 4 years.
Accomplished and extensive knowledges of operating and maintaining of ship cleanliness, dealing with guest requests, solving their problems.
Experience in operating and maintenance of Hotel equipments, planning and separating jobs for crew, making and following up requisitions and reports, following up laundry service.
Dry Dock refit experience on Passenger Cruise Ships – Portugal and Japan.