Objective
Seeking for a prospective company in any position wherein I may cultivate and augment my awareness and capability in any workplace over and above financially rewarding.
Experience
Call Center Agent (Inbound / Outbound)
IQOR Philippines Incorporated
J.P. Morgan Chase (Collection Dept.)
Clarkfield, Pampanga, Philippines
January 19, 2008 to October 22, 2009
? Assuring the customers updated billing statements.
? Informing the customer about their monthly payments.
? Advising the customer how to maintain their good credits.
? Providing good customer experience over the phone.
? Extend knowledge in collection base environment.
? Product knowledge
Technical Support Agent cum Customer Service (Inbound / Outbound)
Sutherland Global Services
Microsoft XBOX (Hardware Department)
Clarkfield, Pampanga, Philippines
November 16,2009 to Present
? Update customer’s information.
? Provide assistance in technical issues.
? Maintain good customer / employee relationship.
? Show empathy and sympathy for customers.
? Educate customer about the policy’s and procedures of Microsoft.
Document Controller cum Secretary (Site Office)
Delta Foundation Company
PPM Conrad Hotel
Bur Dubai, U.A.E
December 2006 – up to present
? Primarily responsible for receiving, logging, tracking and distributing documents.
? Receives, process, monitors, expedite internal and external distribution of tender documents from Consultants to the Client.
? Filing of all transmittal and correspondence.
? Preparing correspondences, submittals and send it to all concerned.
? Assists the Engineers in providing Monthly Reports for the Consultants.
Secretary (Main Office)
Delta Foundation Company
Al Mina Rd. Bur Dubai, U.A.E.
September 02, 2006 - December 2006
? Establishing and maintaining an accurate filing system for all documentation. Filing to be up to date, accurate and easily retrievable.
? Maintaining customer files in a systematic manner, ensuring completion, confidentiality and accuracy.
? Maintaining a Master document register of the Tender drawings, revised drawings, transmittals and all soft copies related to the Projects.
? Controlling records of contract documents, drawing etc. and to formalize code and list with nature of projects.
? Filing of all transmittal, checklist of all drawings issued, submittal forms.
? Responsible for daily issuance of drawings given by Engineers and distribute it to all concerned department.
? Receiving all incoming documents from clients.
Receptionist
Tamkin Advertising LLC
Al Qusais Ind. 2, U. A. E.
July 15, 2006 – August 20, 2006
? Attending incoming & outgoing calls & connecting to concerned individuals.
? Receiving guest & officials at reception and directing them to the concerned.
? Receive and transmit fax messages, record them in the register and distribute the same to those concerned.
? Housekeeping of reception & visitors room.
Bookkeeper/Cashier (Marketing Department)
United Excelsior Marketing Inc.
Angeles City, Philippines
March 2002 – January 2004
? Providing administrative report to Marketing Manager of Marketing Department and to Office Manager.
? Providing general office functions: answer telephones, sort and route mail, operate copier and fax machines.
? Experience in preparation of contracts and documents for clients and maintain target sales.
? Updating and maintaining Marketing and Sales Database program.
? I provide comprehensive and confidential administration, clerical and secretarial services to the employees under my supervision.
? I am accountable for day to day sales reports and tasks in the Human Resources Department such as applicants tracking, pre-screen applicants, manage HR forms and answer general questions.
Education
Highest Educational Attainment:
- Associate Degree in Computer Science
Certification
-Certified MS Microsoft Technical Support Agent
-Certified in Call Center Training
Skils
-Knowledge in MS Office Applications
-Knowledge in Basic Auto-cad
-Knowledge in Document Controlling
-Knowledge in Bookkeeping
-Knowledge in Cooking
-Knowledge in Housekeeping