Objective
Manage a Office for any Federal Office
Experience
Experience 1:
3/1999 – 12/15/2008 40+ hours plus per week; Small Business Owner/CEO; Angel Cleaning Service, P.O. Box 6374, Waldorf, MD 20603; Michael Hall (804) 450-0116; Contact? Yes.
Own, manage and operate my own cleaning business, which provides a variety of Janitorial services to the general public. Perform all duties necessary to establish and perform various types of commercial and residential cleaning services. Created all forms necessary to perform, operate and run a profitable cleaning service. Courteously greet and meet new clients, new hires and all other general public; schedule appointments and maintain a calendar; perform onsite inspections of facilities when necessary; meet with potential clients to discuss, negotiate and custom build a cleaning program to fit their cleaning needs prior to establishing a contract; Perform and oversee all accounting, Time and Attendance records and payroll procedures; establish all proposals, bids and contracts and business plans; Professionally contact Clients, general public and/or potential clients to answer any questions they have regarding the cleaning business; Arrange meetings when necessary with all Board members, Operations Manager, Supervisors; Attend all meetings with clients and staff when appropriate; Interview new hires and provide various types of on the job training to assist Operations manager in appropriately training employees and assist with establishing guideline for all other types of workshops to keep staff abreast on new cleaning procedures, infection or viruses, outbreaks and how to handle these changes appropriately; Type all purchase orders and Invoices and/or oversee finished product for accuracy prior to them going out to customers and/or clients; Oversee all accounts payable and accounts receivable when necessary. Meet with operations manager and other board members on a day to day basis to establish, maintain and make necessary changes in the way we perform our duties to continue providing one of the most reliable cleaning businesses in this industry on cleanliness, safety and quality of service which has increased our business sales 20% over the last few years; Make all travel arrangements for myself and necessary staff when needed to stay abreast on the
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performance of our duties when needed; Perform and oversee all duties necessary to appropriately maintain our status and professional appearance; Manage a team of custodians and supervisors when operation manager is not available; See that buildings and all facilities are cleaned and maintained per our procedures to ensure Clients’ satisfaction to stay informed of the compliance with all sanitation regulations; maintain my familiarity with a variety of this industry concepts, practices, and procedures; Rely on
My experience and judgment to plan and accomplish goals; perform a variety of tasks; lead and direct the work of others to maintain my status of a professional and efficient business owner.
Experience 2:
11/2000 – 9/2001; 40 hours per week; Administrative Assistant; S’3 LTD (U.S. Department of Navy); FOB#2, Navy Annex, Room 1611, Washington, DC 20370-5000; Patricia Wilson; (877) 702-9185; Contract Supervisor? Yes.
Courteously greet and directed visitors and provided information when needed: acted as a Receptionist to various staff members professionally answered telephones and promptly delivered accurate messages; schedule appointments and maintained a calendar of all known commitments for the Director and staff members; Maintained all office files in accordance with office; filed materials the same working day as received; retrieved all requested material promptly without repeat requests and/or need of assistance; ordered, stored and distributed office supplies so, that shortages did not occur; resolved routine administrative issues without assistance and reinforced working order of all office equipment and staff members machines and spaces; keeping staff informed of actions taken; prepared correspondence from draft and oral instruction within time frames specified, with no errors in accuracy, grammar, spelling, punctuation, capitalization, and/or format as required by the Navy Department; performed routine clerical tasks for
all office personnel the same day as requested; met time frames on priority correspondence; prepared graphics for presentations; maintained the latest version of Briefings in accordance with the office and correspondence manuals; adhered to office regulations concerning the operation of my own pc station to ensure documents and checks were picked up on the day they were available; In charge of a setting up and arranging a the schedule for many navy women to participate in the new uniform fit ups and various other policy changes that were put into effect at that time (for my input and participation in establishing policy changes in the Military Law Regulations I was awarded a bonus check and Certificate); processed and distributed mail daily; made all reservations after determining travelers orders and their preferences; prepared and processed training requests, travel orders and travel claims in a timely manner; coordinated development of trip itineraries and provided a copy of the itinerary to the traveler, updating information the same day as changes occurred. Acted as Supervisor over other S3LTD Employees; prepared and maintained the accounting, time and attendance reports, and ISSOTs for my Company’s (S3LTD) staff located at the same premises and updated all records the same day changes occurred. Built teamwork by addressing any problems in a timely fashion; kept others informed; communicated
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respectfully, and shared technical knowledge with all staff members; handled all interpersonal interactions in a positive manner to encourage a professional atmosphere with all staff and general public.
Experience 3:
6/1998 – 6/ 1999; 40 hours per week; Dispatcher/After Hour Customer Service Representative; Southern Maryland Oil Company (SMO), 109 Maple Avenue, La Plata, MD 20695; Agnes Mason; (800) 246-8556 Contact Supervisor? Yes.
Dispatched calls to service technicians in appropriate areas when necessary; operated a computer terminal to dispatch, complete and input calls for repairs, tune-ups and inspections of customers equipment; communicated with technicians by via radio, cellular phones and pagers; performed all necessary duties for appropriate work shift of a fellow dispatcher when necessary; answered emergency after hour telephones in a timely and professional manner; assisted customers with trouble shooting over the telephone to get furnace and/or a/c units in working condition; input service calls and printed out emergency service calls to homes when necessary after hours; Dispatched fuel drivers when customers on auto delivery service were out of fuel; provided services to customers that were on one of the contract service plans; printed out all future calls; maintained and updated files daily for technicians tour of duty log.
Experience 4:
10/1998 – 6/1995; 40 + hours per week; Homemaker & Childcare Provider/Caretaker; 35941 Washington Avenue, P.O. Box 705, Chaptico, MD 20621; Contact Supervisor: No. (Deceased).
Maintained all household financial obligations; cooked, cleaned and wash all laundry when necessary; run errands and provided all transportation for children and husband when needed; handled all filing, bookkeeping and clerical functions when appropriate; answered telephones in a professional manner and kept accurate messages.
Provided childcare for six children ages 2 through 12; fed, bathed and dressed children appropriately and when needed; organized activities; performed daily activities, age appropriate arts and crafts; transported children to necessary appointments when needed. Cared for a terminally ill patient; transported patient to all doctor’s appointments; bathed, cooked and cleaned home and surroundings; maintained personal finances for patient, handled all accounts payable and receivable; liaison between appropriate persons and patient; overseer of all other personal and financial business of the patient.
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Experience 5:
6/1994 – 12/1993; 40 + hours per week; Legal Secretary/Administrative Assistant; Law Office of Terri Lynn Sneider, 126C Mayo Road, Edgewater, MD 21037; Terri L. Sneider (301) 261-7686; Contact Supervisor? Yes.
Served as an Office Manager/Administrative Asst. and Legal Secretary to the Attorney of the Law firm; assignment included managing the office, and being informed of the Attorney’s legal policies, viewpoints and current agenda so, that I acted accordingly and exercised a high degree of initiative in promoting an orderly and efficient flow of work in and out of the office; received and reviewed incoming mail; screened items that could be handled personally giving background information when necessary; referred necessary information to the Attorney; reviewed all correspondence for correct grammar, spelling, punctuation, format and conformance to established policy and adequacy of response; handled all information pertaining to personal injury cases and worked closely with clients and insurance personnel when needed; provided information on the telephone and/or in person to clients; typed, filed and delivered motions to the Maryland and Washington, DC Courts; prepared all monthly statements for billing and updated all accounts; maintained the Attorney’s calendar, schedule appointments and hearings per the Attorney’s schedule; worked closely with the Accountant when necessary to insure all
Matters were up to date for the Attorney; sat in on meetings when necessary; ran errands for the Attorney; also gathered and assembled appropriate documents for cases at the Law Library when necessary; provided commercial office cleaning every Friday.
Experience 6:
6/1995 – 6/1994 & 7/1993 – 2/1993; 40+ hours per week; Customer Service Representative/Office Manager; Renae’s Flowers & Gifts, 1924 Martin Luther King Avenue, S.E., Washington, DC 20020; Renae Williams-Hamlett (202) 678-1785 or (301) 918-1750; Contact Supervisor? Yes.
Assistant; S3LTD (U.S. Department of Navy); FOB#2, Navy Annex, Room 1611, Washington, DC 20370-5000; Patricia Wilson; (877) 702-9185; Contract Supervisor? Yes.
Answered multi-line telephone system; provided information; routed calls to appropriate staff members and/or wrote accurate messages; received customer payments; updated and posted all payments in a computerized accounting system; investigated customer complaints about merchandise, service and/or billing inquiries; resolved all problems to insure customers satisfaction while following company procedures and regulations; prepared special orders; assisted customers with merchandise selection; provided information concerning pricing, shipping times and cost when necessary; performed majority of all in home showings for funeral arrangements as a convenience to all of our
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Customers when necessary; organized and maintained filing system and performed all office management and clerical functions.
Experience 7:
2/1993 – 10/1992; 40 + hours per week; Front Desk Clerk/Security Guard; Burn’s International Security Services, 8229 Boone Blvd., Vienna, VA 22182; Anthony Williams (703) 448-3306; Contact Supervisor? Yes.
Greeted Clients, tenants and general public, answered telephones; maintained several ledgers and logs of all hourly and daily transactions; assisted with various clients requests and duties, maintained all hours and attendance logs for my immediate supervisor and assisted in maintaining staff members duties and details for each site; handled all uniform supply orders. Answered telephones on site in a professional manner and accurately recorded messages when necessary. Achieved Special Police officer learner’s permit; switched sites when necessary to provide additional security for special visits made by musician’s and stars at various locations; also worked as a backup for other staff members shifts when they weren’t available to work those shifts.
Experience 8:
6/1992 – 10/1987; 40 hours per week; Secretary OA/ Clerk-typist/ Aide;
U.S. Department of Agriculture/FNS/SNP/PAMB; U.S. Department of Agriculture/APHIS/PPQ/BATS; GS-322-2 through GS-318-5/4; Jacqueline Williams (703) 305-2730; Contact Supervisor? Yes; Karen Bourg (301) 925-8393; Contact Supervisor? Yes; Joyce Cousins (301) 925-1892; Contact Supervisor? Yes.
Served as a Secretary to the section head of section I of the Program Analysis and Monitoring Branch; the work is performed in an environment which is characterized by a high level of productivity which required meeting tight deadlines; provided information; received and directed visitors and/or callers from Congressional officials, Directors, Managers and upper management officers from within FNS and from the general public; answered non-technical questions and/or referred them to the appropriate office and/or individual in a courteous and professional manner; maintained supervisors calendar; scheduled meetings, conferences and made all travel arrangements for all staff members; composed letters to women who were requesting information on the Commodity Supplemental Food Program and/or the WIC Programs in their States; acted as Branch Chief’s Secretary when necessary; which consisted of having knowledge on how that office was operated; prepared and maintained time and attendance records for the staff consisting of 11 persons; typed a wide variety of materials using several types of word processing equipments; typed letters, memoranda’s, congressional documents and
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reports, from drafts, notes or oral instructions; reviewed materials for typographical errors; established policy completeness for reply and conformance to formats and procedural requirements required in federal government agencies; received and sent cc: mail to FNS regional offices; prepared and typed in final form all types of documentations and forms related to section functions; ordered, logged in and distributed all mail and supplies to appropriate staff members when needed.
Served as Secretary to the Section head of the Permit Unit of the PPQ Branch; compiled employees Time and Attendance reports; typed controlled and congressional correspondence, letters, and memorandums; reviewed outgoing correspondence for typographical errors, spelling, punctuation and proper format; logged in and distributed mail to appropriate staff members; received and directed visitors and/or callers to the appropriate staff members or provided the information when needed.
Served as Clerk-typist to the Section head of BATS staff; typed controlled correspondence, letters, and memorandums; proofread and finalized documents; maintained files, chronological and alphabetical files for the correspondence; answered telephones in a courteous manner and accurately recorded messages; logged in mail and distributed to the appropriate staff members; ordered, distributed and maintained a file for all office supplies; handled all of BATS staff and 2 staff members located in NY’s regional office time and attendance reports; scheduled meetings and conferences for my
supervisor; put on detail and acted in the Distribution clerks position for three months for another staff member (due to her health reasons); performed all of that positions duties as well as my own work flow as the part time in school position prior to graduating High school.
Experience 9:
09/1987 – 2/1986; 15 – 40 hours per week; File clerk/Summer Aide; U.S. Department of Secret Service/Personnel Office, 1800 G. Street N.W., Room 912, Washington, DC 20023 Mrs. Lou shay (202) 535-5800; Contact Supervisor? Yes.
Filed personnel forms and documents into the filing system; composed information letters on the Uniform and Special Agents requirements from incoming inquiries; typed mailing labels; answered telephones in a professional manner and accurately recorded messages; ran errands for staff members.
Education
Northwestern High School; Hyattsville, MD; 1984-1988 Business Degree/High school Diploma; California Hair and Beauty School; California, MD 1997-98; Howard University College Saturday School 1990/1991.
Certification
Proofreading & Bookkeeping workshop; Exceptional Customer Service workshop; Professional Telephone Skills workshop; Secretarial Office Automation training; Secretarial and Office management training; Career Development planning; Travel voucher training; Time and Attendance payroll training.
Skils
Microsoft XP and Vista Software programs 2008; Microsoft Works and Office, PowerPoint 2007, Word 98; ATOS Plus; Navy Manpower; Personnel and training course; Windows 95 - 98; Microsoft 95-2008; Word, Office and Excel; Super calc 5; Email and Dbase.
Founder of the Junior Achievement Youth Organization (JAYO) 2001; Camp Shawnee Summer Camp Program 2001/02; Company sponsored Jahshuwah Kids Summer Camp program 2003 through Present through Corporation. Volunteer my services to many Children and Elderly Fundraisers and Youth programs when available.