Objective
To obtain a position in the maritime industry that utilizes my skills in management, supervision and customer service where I can use my diverse background.
Experience
FLEET MANAGER
8/03-8/06 LET’S GO CRUISING, ANNAPOLIS, MD
Management of bareboat charter fleet comprised of 25+ vessels.
Implemented and maintained consistent procedures for preventative maintenance, utilizing qualified outside vendors, Excel spreadsheets and an Access database.
Responsible for hiring, training and retaining all boat handling personnel and cleaning staff.
Instrumental in expanding the fleet from 7 to 25+ vessels through consistent and honest communications with the current and prospective vessel owners.
Instrumental in high volume of repeat business through exemplary customer service and low occurrence of vessel breakdowns.
Responsible for slip management in the 3 marinas where vessels were docked, taking into consideration owner usage, charter schedule, repairs and slip availability.
Responsible for daily input of charges incurred by each vessel to generate a monthly report for vessel owners.
VOLUNTEER COORDINATOR/BARN MANAGER
7/02-7/03 MARYLAND THERAPEUTIC RIDING,INC. ANNAPOLIS,MD
Responsible for volunteer recruitment, increased volunteer base 10%.
Implemented consistent training and mentoring to retain volunteers.
Managed the care of 11 horses.
Instrumental in hiring and training of grounds maintenance to facilitate growth of program.
SALES REPRESENTATIVE
5/01-6/02 SUDDATH RELOCATION SYSTEMS, ANNAPOLIS,MD
Generated prospects through cold calling and business networking.
Composed sales presentations, utilizing my extensive industry knowledge.
Outstanding customer relations with consistent contact and follow-up
SALES REPRESENTATIVE
11/99-5/01 AMERICAN SECURITY RELOCATION, ANNAPOLIS,MD
Consistently exceeded goals set by sales manager
Increased my sales territory to increase number of prospects.
Instrumental in company wide communications improvement between sales, sales support and operations to ensure flawless execution of the customers needs.
Note: Suddath Relocation purchased America Security.
BRANCH MANAGER
4/98-11/99 DELANEY MOVING & STORAGE INC. WATERTOWN,NY
Managed day to day operations of small trucking company.
Handled recruitment, training and discipline of all employees.
Responsible for payroll, accounts payable and receivable.
Responsible for customer service and sales.
OPERATIONS MANAGER
6/92-4/98 DELANEY MOVING & STORAGE INC. SYRACUSE,NY
Managed all aspects of dispatch office for mid-size trucking company
Implemented efficient dispatch procedures to minimize travel and crew downtime.
Implemented and performed classroom training for all drivers, warehouse workers and helpers to excel in customer service, company procedures and paperwork accuracy.
Improved tracking and auditing of drivers logs, expenses and vehicle maintenance through training and management.
Instrumental in achieving industry award “Agent of the Month” which reflected outstanding safety, customer service and low damage claims.
SELF EMPLOYED
5/84-5/90 COMMERCIAL BOAT AND PRIVATE YACHT CAPTAIN/CREW
Youngest female captain in New York Harbor
Captain of charter boats 100 to 165 feet. New York & Florida.
First Mate on large private yachts Florida and Bahamas
Cook & Stewardess private yachts Florida & Maryland
Attended Military Sealift Command shipboard firefighting school.
Education
SUNY MORRISVILLE, MORRISVILLE NY
1990-1992
Independent major
Certification
Skils
Qualifications I would bring to your organization include:
• A solid background in dispatching, scheduling and coordinating of crews and equipment. I clearly understand the direct link to the company’s bottom line.
• A successful salesperson that has the ability to develop and nurture long-term relationships through my honesty and out-going personality.
• A diverse “boating” background which includes everything from working at a marina fuel dock to captaining a 165-foot charter boat in NY Harbor, to managing a charter boat fleet consisting of 25+ vessels.
• An unflappable style, always cool calm and ever professional.
Although my resume is practical in nature, it cannot convey the full level of my eagerness to undertake new challenges.
I will relocate !